Claim Counsel Operations Assistant
About The Position
We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.
Requirements
- Typically requires a high school diploma
- 2+ years of related experience, preferably in insurance or litigation
- [OR] equivalent level of education and experience
- Good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with counsel, co-workers and management.
- Must be proficient with computers and technology with the ability to readily adapt to software systems and applications.
- Proficient in MS 365 applications, especially Excel, and data management.
- Adept at electronic file/data transfer.
- Provide creative solutions to administration and management of Claim Counsel team.
- Must be detail-oriented and practice good organizational skills.
- Ability to follow procedures as outlined by management.
- Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
- Ability to perform quality work while meeting processing deadlines with minimal oversight.
Responsibilities
- Provide both basic and complex operational support for Claim Counsel team administration.
- Open new Claim Counsel matters, update claim system, and obtain and provide documents to outside counsel.
- Accurately and timely track and process payment of outside counsel direct bills and settlement payments while adhering to company requirements.
- Update electronic file to ensure proper coding for reporting purposes.
- Identify litigation hold recipients, draft and issue document preservation notices, track acknowledgments and issue releases.
- Oversee the closing of matters in claim system and obtain and file required documentation.
- Maintain list of active outside coverage counsel.
- Perform administrative tasks to assist with litigation hold and subpoena processes.
- Track receipt of and response to time-sensitive pre-suit statutory claim notices to Company.
- Update and maintain various spreadsheets and lists utilized by team.
- Responsible for maintaining current corporate disclosure notices.
- Provide administrative support for updating, maintaining, and distributing reports and lists.
- Prepare PowerPoint presentations with content provided by team members.
- Provide administrative support for team newsletter.
- Assist team members with processing employee expense reports.
- Assist in other projects as needed.
Benefits
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) — automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
