Claim Coordinator

SERVPRO of Hurst-Euless-Bedford•Grapevine, TX

8d•$55,000 - $70,000•Onsite

About The Position

SERVPRO Team Shaw is seeking a Claims Coordinator who is great on the phone, has excellent analytical skills, is detail-oriented, and a serious multi-tasker. The ideal candidate is self-motivated, has superb interpersonal skills, is proactive, experienced, enjoys providing superior service, and loves taking ownership. This role is crucial in helping make fire and water damage "Like it never even happened" by coordinating and managing insurance claims with care and ensuring customer satisfaction. The company has experienced significant growth and offers opportunities for learning and advancement within its various divisions.

Requirements

2+ years of administrative or office-related experience
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times
Polite, confident, and excellent customer service skills, including listening and questioning skills
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Ability to multi-task
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software
Ability to successfully complete a background check subject to applicable law

Nice To Haves

2+ years of insurance-related experience using Xactimate is preferred
Experience with writing estimates, job file processes, and quality assurance a plus
Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus

Responsibilities

Handle Claim putting together job files assimilate and validate that all documentation has been received from the field
Put together estimates for customers and insurance through insurance software and prepare job file reports as needed
Handle job close-outs by completing and executing job file documentation for insurance and/or customer
Coordinate and manage any claim disputes with Insurance Carriers
Handle insurance claims, etc., are handled with care and ensure customers are satisfied with Team Shaw service with no gaps in communication
Ensure adjuster communication is constant and transparent for maximum adjuster comfort regarding claims
Handle assoicated jobs to ensure integrity of the file and that the job is closed out properly and ready for invoicing
Manage escalated customer issues, resolving complex problems, and ensuring that customers are satisfied with the resolutions
Providing coordination and process management for the customer through their insurance claim