Claim Coordinator

Servpro•Grapevine, TX

7d•Onsite

About The Position

SERVPRO Team Shaw – Ranked 2024 #4 Fastest Growing Mid-Market Company in DFW & #69 Fastest Growing Private Restoration/Construction Company in the Country. SERVPRO Team Shaw is one of the largest SERVPROs in the Country and has grown from one location in 2020 to 33 locations today across three major markets. We assisted over 5000+ customers with water and fire emergencies across the DFW and Texas. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction. Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more. If you have a sense of urgency and want to grow with a company that has seen 5x growth over the last 2 years, look no further and apply today! Do you love helping people through difficult situations? Then, don’t miss your chance to join our Franchise as a new Claims Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”! We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow. At SERVPRO ®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you.

Requirements

2+ years of administrative or office-related experience
2+ years of insurance-related experience using Xactimate is preferred
Experience with writing estimates, job file processes, and quality assurance a plus
Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times
Polite, confident, and excellent customer service skills, including listening and questioning skills
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Ability to multi-task
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software
Ability to successfully complete a background check subject to applicable law

Nice To Haves

using Xactimate is preferred
Experience with writing estimates, job file processes, and quality assurance a plus
Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus

Responsibilities

Handle Claim putting together job files assimilate and validate that all documentation has been received from the field
Put together estimates for customers and insurance through insurance software and prepare job file reports as needed
Handle job close-outs by completing and executing job file documentation for insurance and/or customer
Coordinate and manage any claim disputes with Insurance Carriers
Handle insurance claims, etc., are handled with care and ensure customers are satisfied with Team Shaw service with no gaps in communication
Ensure adjuster communication is constant and transparent for maximum adjuster comfort regarding claims
Handle assoicated jobs to ensure integrity of the file and that the job is closed out properly and ready for invoicing
Manage escalated customer issues, resolving complex problems, and ensuring that customers are satisfied with the resolutions
Providing coordination and process management for the customer through their insurance claim