Claim Central Coordinator

IMA Financial Group•Wichita, KS

About The Position

The Claim Central Coordinator supports claim advocates and service teams in claim-related matters and communicates pertinent claim information promptly to internal and external clients. The role handles claim inquiries and reporting tasks, including reception desk inquiries, claim faxes received by offices, direct-reporting exceptions, house-account inquiries, claim updates, and distribution of the Cyber claim reporting guide. The coordinator monitors and prioritizes workload in view of deadlines and special instructions, with strong attention to detail. The position also assists with claims projects, reports, loss runs, and other assigned tasks, while developing working knowledge of Applied Epic and carrier interface systems and demonstrating technical insurance knowledge. The role requires professional, timely client interaction by email, phone, and in person; a high degree of accountability for work quality and efficiency; and alignment with IMA’s core values and its emphasis on diversity, equity, and inclusion. IMA describes its culture as team-oriented and associate-focused, with an employee ownership model and support systems for associates.

Requirements

Strong communication skills.
Basic mathematical skills.
Ability to identify issues and develop resolutions when speaking with clients.
Systems skills, including Applied Epic and carrier websites.
Experience with Microsoft Office products, specifically PowerPoint, Outlook, Word, and Excel.

Nice To Haves

One to three years of similar or related experience is preferred.
Prior claims experience or experience coordinating claims, along with general insurance experience, is preferred.

Responsibilities

Support and demonstrate IMA’s core values.
Recognize the importance of diversity, equity, and inclusion among associates.
Maintain accountability for the quality and efficiency of work product.
Interact professionally and promptly with clients by email, phone, and in person.
Provide claim-related support to claim advocates and service teams.
Communicate pertinent claim information promptly to internal and external clients.
Develop working knowledge of Applied Epic and carrier interface systems.
Demonstrate technical insurance knowledge.
Assist with claims projects, reports, loss runs, and other assigned tasks.
Respond to claim inquiries received at the reception desk.
Handle claim faxes received by offices.
Perform claim reporting for direct-reporting exceptions.
Respond to house-account claim inquiries and provide claim updates.
Manage distribution of the Cyber claim reporting guide.
Monitor and prioritize workload based on deadlines and special instructions, maintaining strong attention to detail.