Claim Associate - Auto - Hybrid

State Farm•Tempe, AZ

6d•Hybrid

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We’re moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you’ll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. Grow Your Skills, Grow Your Potential. Our Claim Associates are committed to helping our customers through the claims process while providing Remarkable® service. This includes: Answering inbound calls and making outbound calls to customers within a fast paced, call center environment. Supporting our customers through personalized, caring, and simple interactions. Proactively investigating claims. Applying policy coverage. Accurately documenting claim files. Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align. Where You'll Work: This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Requirements

Strong written and verbal communication skills
Strong critical thinking and decision-making skills
Ability to multi-task across technical platforms
Accountability
Resourcefulness
Employees must successfully complete all required training, including applicable proficiency, licensing exam(s) and background checks required of various state(s).
Candidates that have previously taken an assessment may be asked to participate in additional testing.

Responsibilities

Answering inbound calls and making outbound calls to customers within a fast paced, call center environment
Supporting our customers through personalized, caring, and simple interactions
Proactively investigating claims
Applying policy coverage
Accurately documenting claim files

Benefits

Compensation is based on our standard 38:45-hour work week
Potential starting salary range: $47,856.25 - $51,703.75 annually
Starting salary will be based on skills, background, and experience
High end of the range limited to applicants with significant relevant experience
Potential yearly incentive pay up to 9% of base salary
Annual raise and bonus
Robust health and wellbeing programs
State Farm pays most of your healthcare premium
Multiple healthcare plan options, including a high deductible plan
All medical plans provide 100% coverage for in-network preventative care
Access to vision, dental, telemedicine, 24/7 mental health professionals
Educational benefits like industry leading training programs
Top-notch tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
Ability to start a savings account or consider financing through our State Farm Federal Credit Union
Generous time off policies
Opportunity to initially earn up to 20 days annually plus parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of your salary