Claim Assistant

Ccmsi • Little Rock, AR

4d • Remote

About The Position

We are seeking a detail-oriented Claim Assistant to support our claims team in a fast-paced, high-volume environment. In this role, you will provide critical administrative and organizational support to Claims Adjusters handling Oklahoma workers' compensation claims across a variety of industries and accounts. Responsibilities include file setup, document management, correspondence, and maintaining accurate claim records. This position plays a vital role in ensuring efficient claim handling, timely file processing, and exceptional service to both clients and injured workers. The ideal candidate is detail‑oriented, dependable, and comfortable handling a steady workflow of administrative tasks such as document processing, data entry, file maintenance, and communication support. This is an excellent opportunity for someone interested in the insurance or claims field who thrives in a fast- paced, collaborative, and team‑focused environment.

Requirements

• Strong organizational skills and the ability to manage tasks in a fast-paced office environment.
• Oklahoma Adjuster's License or the ability to obtain one within 6 months.
• Comfort handling high‑volume clerical work with accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to operate general office equipment and multitask across systems.
• Reliability, initiative, and the ability to work with minimal direct supervision.
• Commitment to confidentiality and professionalism.
• Strong teamwork and customer service mindset.
• Reliable, predictable attendance during business hours.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Nice To Haves

• Bilingual in English and Spanish. — highly valued for communicating with claimants, employers, or vendors, but not required.
• Experience supporting a high‑volume claims desk.
• Knowledge of medical terminology.
• Associate degree or two years of related business/office experience.

Responsibilities

• Provide administrative and clerical support to a team of claims adjusters in a high-volume workers' compensation environment.
• Manage and prioritize multiple assignments, ensuring deadlines are met and time-sensitive tasks are completed accurately.
• Prepare, process, distribute, and maintain claim-related correspondence, forms, reports, and legal documentation.
• Coordinate appointments, independent medical examinations (IMEs), medical record requests, and other claim-related activities.
• Maintain electronic claim files by scanning, indexing, attaching, and organizing documents within the claim management system.
• Assist with diary management, document queues, and workflow tracking to support timely claim handling.
• Communicate professionally and effectively with claimants, medical providers, attorneys, vendors, and internal team members by phone, email, and written correspondence.
• Support regulatory and claim compliance requirements through the timely processing of documentation, records, notices, and other required materials.
• Monitor incoming mail, emails, medical records, and other claim-related documents, ensuring they are routed and processed appropriately.
• Research, gather, and compile information for adjusters and supervisors as requested.
• Provide status updates and administrative support to facilitate efficient claim management and team productivity.
• Maintain confidentiality of sensitive claim, medical, and personal information.
• Perform special projects and additional duties as assigned by adjusters, supervisors, or management.

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
• 10 paid holidays in your first year
• Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth : Internal training and advancement opportunities
• Culture : A supportive, team-based work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree