Civic/Convention Center Manager

City of New Braunfels, TX • New Braunfels, TX

1d • Onsite

About The Position

Under general supervision, manages and coordinates the comprehensive administrative and operational activities of the Civic/Convention Center to ensure a high level of customer satisfaction for clients and visitors to the facility through efficient and professional operations. The City of New Braunfels seeks out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage.

Requirements

• Bachelor’s Degree from an accredited college or university with major coursework in Public Administration, Marketing, Communications, Business Management, Hospitality, Facility Management, or a related field.
• Minimum of three (3) years of management and supervisory experience in a Civic or Convention Center, Arena, Performing Arts Center, Hotel, or other similar public assembly facilities.
• Must possess a valid Texas Driver’s License.
• Proficient use of a variety of computer applications including MS Office products, reservation software, room diagramming, and financial and timekeeping systems.
• Knowledge of the capabilities and operation of audio/visual equipment typical in a public venue.
• Knowledge of event industry standards, performance measurement, and benchmarking.
• Knowledge of operational characteristics, services, activities, and maintenance needs of a public venue.
• Knowledge of analysis and evaluation of programs, policies, and operational needs.
• Knowledge of Federal and state safety laws, building and fire codes, TABC requirements, and local ordinances.
• Knowledge of City of New Braunfels organization structure and strategic priorities.
• Skill in event and space planning with crowd management preparation.
• Skill in the delivery of high service standards, integrity, and professionalism; strong attention to detail.
• Skill in professional correspondence and writing; clear and concise reports.
• Ability to operate in a flexible manner and adapt to changing circumstances.
• Ability to implement guest experience programs, services, and/or initiatives.
• Ability to work independently with limited direction; prioritize and meet deadlines of multiple concurrent projects, tasks, and events.
• Ability to analyze problems, apply conflict resolution and problem-solving in support of established goals.
• Ability in budget preparation and monitoring; performance measurement and management.
• Ability to develop and maintain positive, professional relationships with staff, other city employees, clients, local businesses and organizations, vendors, and the general public.
• Ability in developing and administering employee goals; delegating authority as needed.

Nice To Haves

• Certified Meetings Professional, Certified Conference and Event Professional, and/or Certified Venue Executive preferred.

Responsibilities

• Oversee day-to-day operations and events including reservations, personnel management, budget, building maintenance, local marketing efforts, financial activities, and project management.
• Participate in and recommend improvements to event coordination and execution.
• Maintain reservation and room diagramming systems, client database, and others for event and client reporting, communication, and analysis.
• Develop, evaluate, and recommend improvements to policies, procedures, and fees.
• Develop and administer quality assurance, energy efficiency, and safety plans as needed or assigned.
• Research, compile and analyze data for special projects or programs as needed or requested.
• Prepare and present written and oral reports and presentations as needed.
• Attend public hearings and meetings as required.
• Participate in professional development and increased technical knowledge of the event facilities industry through training, publications, and professional networks with local and trade groups.
• Oversee communications regarding policies and city ordinances relating to fire and building codes, security, safety, signage, sanitation, décor, vendors, insurance, and other related items.
• Enhance guest experience through expanded or targeted service, equipment, and sales strategies that support the city and venue’s mission and vision.
• Manage customer service standards to increase retention and reservations; analyze and resolve customer service trends and issues.
• Responsible for distribution, collection and evaluation of satisfaction surveys, participant feedback, and program data.
• Draft recommendations for enhancements to programs, services, and facilities for Director review.
• Collaborate with staff and communications department to develop and implement strategic marketing campaigns including newsletters, social media, website, advertising, and public relations.
• Work with the Convention & Visitors Bureau to promote the venue and increase tourism.
• Performs other duties as assigned or required.

Benefits

• Competitive medical, dental and vision insurance
• 2:1 match on retirement contribution
• Paid volunteer time off – 16 hours per year
• Vacation accrual starts at date of hire – up to 120 hours annually your first year
• Get paid to stay – longevity pay on top of your regular pay after one full year
• Tuition reimbursement program
• Bilingual pay offered
• Professional and personal development training available

What This Job Offers

• Job Type: Full-time
• Career Level: Manager