CIVIC CENTER BOX OFFICE CLERK I

City of Amarillo • New York, NY

22d • Onsite

About The Position

Under direction of the Box Office Manager, this position conducts ticket sales at the Box Office window and over the phone using a computerized ticketing system. This role provides superior customer service, answers patron questions with clear and correct information, and handles ticketing transactions utilizing a computerized ticketing system. The position also involves handling cash, check, and credit card transactions with a high degree of accuracy, working in a fast-paced environment as business levels fluctuate, and accurately reconciling cash drawers and completing end-of-day reports.

Requirements

• High School Diploma or its equivalent is required.
• Have a basic understanding of computers and be willing and able to learn new computer skills.
• Ability to clearly speak and understand English to ensure information is communicated accurately.
• Ability to make sound decisions and demonstrate good judgement.
• Ability to read and write.
• Knowledge of office procedures and practices.
• Knowledge of effective customer service practices.
• Must have flexible work schedule that includes working evenings, weekends and holidays.
• Exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects.
• Required to sit for long periods of time.
• Must also walk, stand, sit, hear, crouch, feel, finger, reach, speak, see, and talk.
• Requires the ability to make rational decisions and perform repetitive motions.
• Must maintain high level of personal hygiene at all times.

Nice To Haves

• Six (6) months cashier and/or customer service experience or an equivalent combination of education, training and experience preferred.

Responsibilities

• Provides superior customer service.
• Answers patron questions with clear and correct information.
• Conducts ticketing transactions utilizing a computerized ticketing system.
• Handles cash, check and credit card transactions with a high degree of accuracy.
• Is able to work in a fast-paced environment as business level fluctuates.
• Accurately reconciles cash drawer and completes end-of-day reports.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED