Catering Operations / City Manager

Sifted•Austin, TX

9d•$75,000 - $85,000•Hybrid

About The Position

City Managers are the CEOS of their individual markets. In this role, you'll manage the city P&L, oversee daily operations, maintain the quality + consistency of the client experience, lead the culinary + community management teams, as well as take on strategic projects to grow your city + increase client happiness. This position requires the ability to operate a company vehicle / cargo van.

Requirements

3-5 years of work experience
Ability to operate a company vehicle / cargo van
ServSafe Food Manager certification

Nice To Haves

Food and beverage experience is a plus
Great people manager who has led a team and loves to help people get to the next level in their career
Customer centric and capable of balancing several priorities
An analytical and structured problem solver + with strong analytical skills and capabilities
Demonstrated ability to multitask, prioritizing diverse responsibilities with a proven ability to meet hard deadlines
Loves the idea of joining a high-growth company and being part of the further development of our services, brand, and company tools

Responsibilities

Serve as the lead of the city market; be responsible for the city’s wellbeing, as well as being a mentor + guide to your team
Coach the Community Manager to ensure thorough host training, team happiness + development, and consistent client experiences
Partner with the Managing Chef to execute on-site action stations, ensure menu variety by client, and track accurate portioning + on-time delivery
Maintain pulse on host + kitchen staffing needs, engage in hiring process as necessary
Lead weekly meetings with your team to plan menus, communicate company initiatives and address city needs
Manage overall client happiness; Serve as lead for client relations during monthly/quarterly meetings + during account onboarding
Build relationships + communicate regularly with key client contacts
Maintain a constant pulse on client accounts through communication with team + stakeholders; ultimately ensure client satisfaction on a daily basis
Directly oversee daily operations
Manage inventory through best practices + regular audits
Evaluate product on a daily basis to ensure consistent quality
Ensure culinary + worker safety standards and protocols are met
Produce + analyze expense reports, as well as weekly / monthly budgets; approve vendor transactions
Manage city-level data collection + client reporting; analyze data + develop insights to direct city initiatives; conduct weekly host reporting analysis
Effectively implement new processes and suggest new processes as your city scales
Participate in weekly menu planning, HR, City Manager, and city team meetings

Benefits

Compensation : starting between $75-85k per year + yearly bonus tied to goal achievement
Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
401(k) available after six months of employment
Unlimited paid-time-off
10 paid company holidays
Paid winter break from Dec 24-Jan 1
Monthly cell phone usage reimbursement
Free lunch during meal service
100% mileage reimbursement
Opportunities to take on larger roles within our organization + learn with a fast-growing start-up