CITY MANAGER

GSP Transportation•Alcoa, TN

1d•$75,000 - $85,000•Onsite

About The Position

We are seeking a City Manager to operate our airport and off airport car rental operations in Columbia, SC. The City Manager's primary duty includes: oversee daily airport and off airport operations and hold accountability for all performance outcomes, personnel management, sales performance, and fleet management.

Requirements

3-5 years prior management experience
Valid driver’s license with acceptable Motor Vehicle Report
At least 21 years old and legally authorized to work in the US
Experience with scheduling, workforce management in airport environment
Proven track record of revenue growth or customer satisfaction improvement
Excellent communication skills
Able to work all required shifts including nights, weekends, holidays
Excel at solving problems with precision, speed, and a positive attitude
Computer skills including data entry, typing, and experience using Microsoft Word and Excel
Enjoy working closely with fellow team members and customers
Sales: 3 years (Required)
Management: 3 years (Required)

Nice To Haves

Prior Car Rental management experience preferred
College degree preferred (or equivalent work experience)
Customer service: 3 years (Preferred)
Bachelor's (Preferred)

Responsibilities

Manage airport and off airport location KPIs: fleet utilization, out of service, auction load, recall, revenue, upsell rates, customer satisfaction
Lead and champion process improvement efforts to increase efficiency and align operations with business needs
Directly supervises all airport staff and 3 off airport managers and teams
Schedule, coach, and evaluate performance of all team members; administer corrective action and terminations in compliance with internal company policies
Promote and support individual goals and development plans for team members
Approve timecards, overtime, attendance, and time-off requests
Coach and motivate the team daily on upselling vehicle upgrades, protection products, fuel options, and add-on services
Drive incremental revenue by fostering a sales-focused culture where every customer interaction is an opportunity
Track and report incremental revenue performance against airport location targets
Review airport location financial data and KPI’s to identify trends and opportunities to improve profitability
Develop strategies to grow revenue and control expenses within budget
Ensure team adherence to all safety standards, company policies, and regulatory requirements

Benefits

Company provided vehicle
Paid Time Off - 16 hours at 3 months, 64 hours at 6 months, 120 hours at 1 year
Comprehensive Health Insurance including Medical, Dental, Vision, Hospital Indemnity, Flexible Spending Accounts, Short Term Disability
Company-Paid Life and AD&D Insurance
401(k) with up to 4% company match
Employee Assistance Program
Training and Development
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
Retirement plan
Vision insurance