City Manager - NYC, USA

Oppizi•New York, NY

12d•Onsite

About The Position

The City Manager leads the day-to-day execution of offline marketing campaigns across NYC. This role oversees campaign planning, logistics, field operations, platform management, and team performance while managing the field team to ensure campaigns are delivered successfully. The City Manager is accountable for the overall performance of the NYC market, ensuring campaigns are executed efficiently, teams are supported, operational standards are maintained, and campaign objectives are achieved in partnership with the Operations Team.

Requirements

2+ years in sales, operations, retail leadership, field management, logistics, or hospitality supervision
Must have lived in NYC 4+ years & understand local crowds/traffic
Excel/Google Sheets proficiency
Laptop + phone required
English required
Energetic, organized, adaptable leader.

Responsibilities

Build and publish weekly Brand Ambassador rosters
Develop city campaign plans and optimize campaign performance
Monitor campaign execution and resolve operational issues
Review flagged missions and oversee campaign quality
Create action plans based on campaign performance and reporting
Train and develop Team Leads
Conduct Brand Ambassador performance reviews
Supervise the Junior City Manager and delegate operational tasks
Conduct weekly team meetings and field performance reviews
Manage flyers, inventory logistics, and materials shipped to and from the office
Manage city invoices and administration with the Operations Team
Conduct weekly field visits to ensure operational standards
Analyze campaign performance and KPIs with the Head of Operations and Sr. Operations Manager
Monitor campaign trends and recommend improvements
Ensuring all field activities are up to date in the platform
Manage campaign scheduling and mission rescheduling
Maintain incentive programs, referral campaigns, and platform automation
Create Mystery Shopper and Team Lead assignments