City Manager, New York City - Velocity Black (Remote)

Capital One • New York, NY

1d • $146,600 - $167,300 • Remote

About The Position

City Manager, New York City - Velocity Black (Remote) Do you have unique knowledge and passion for all things NYC? Do you love establishing strategic partnerships with restaurants, members only clubs, and local experiences and curating one of a kind member events? Velocity Black is looking for an engaging City Experience Manager to bring the core DNA of Velocity Black to life in NYC. This role will serve as the commercial lead- responsible for driving partnerships, protecting and elevating our most differentiated access, and driving measurable membership growth in our most competitive market. We are looking for a strategic operator who can negotiate at the highest level, convert existing and new relationships into growth channels, and ensure our NYC access continues to set the global standard for exclusivity and performance. Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 5 years experience in the hospitality industry in New York City
• At least 1 year of experience in event planning

Nice To Haves

• 2+ years of experience in event planning
• 2+ years experience in people management
• 1+ year of experience working with ultra high net worth customers
• Strong relationship building skills, customer focus and ability to collaborate
• Ability to work quickly and efficiently under pressure

Responsibilities

• Own partnership-driven membership growth targets for the NY market (Manhattan + Hamptons).
• Identify, negotiate, and close high-impact partnerships- structuring recurring access, priority inventory and bulk purchase opportunities.
• Leveraging the global reach, resources and brand of Velocity Black with granular local expertise and up to the minute knowledge of the best NYC has to offer in order to develop the local member community.
• Responsible for hiring, training, managing and nurturing talent in your city, with a focus on membership community growth, as well as fine dining and local event specialists.
• Managing the P&L for your city, ensuring it is utilized with the highest ROI with regard to maximizing the relevant KPIs.
• Lead all NYC member events and curated experiences, ensuring each initiative drives measurable engagement, conversion, and brand positioning.
• You will work closely with our Membership, CRM, and Operations teams to ensure frictionless integration of city-level and corporate-level operations.
• Our cultural pillars of Adaptability, Initiative, Yes First, Resilience and Ownership should be conspicuous in everything your team does.
• You will need to be extremely organized, and able to move seamlessly from assisting a team member with a challenging customer situation, to assessing priorities and progress from strategic altitude.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Learn more at the Capital One Careers website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED