IT Manager - New York City

HOK•New York, NY

1d•Hybrid

About The Position

HOK is seeking an experienced IT Manager to join our Corporate Advanced Technology Group, based in our New York City office. This role provides the opportunity to lead regional IT operations in a vibrant, collaborative studio environment while contributing to firmwide technology initiatives. HOK maintains a hybrid work schedule, with Mondays and Fridays designated as optional work-from-home days and Tuesday through Thursday as required in-office days. Given the hands-on nature of this role, IT staff are expected to maintain an in-office presence five days per week. The IT Manager will coordinate schedules to ensure daily IT coverage and will be responsible for overseeing the region’s information technology operations, including day-to-day management of local IT staff.

Requirements

Minimum of 8 years of experience in an information technology-related field.
Proven leadership capabilities, including prior supervisory experience.
Hands-on experience managing help desk systems.
Strong critical-thinking and problem-solving skills.
Exceptional attention to detail.
Ability to communicate clearly and professionally in both written and verbal formats.
Advanced knowledge of PC, server, and SAN technologies.
Experience using remote access technologies.
Familiarity with basic scripting languages.
Proactive, business-minded, highly organized, and capable of managing competing priorities.
Bachelor’s degree in computer science or equivalent in education and experience required.
Previous supervisory experience required.
Previous experience with managing a helpdesk system is required.

Nice To Haves

Microsoft or Cisco Certification is preferred.

Responsibilities

Oversees the daily performance of the Information Technology department.
Escalation path for all technology issues.
Interacts with office leadership to address technology needs of the business practice.
Maintains accurate asset management records, including lease schedules and on-time return of assets.
Oversee local network implementation of the firmwide standard.
Implements and maintains IT standards.
Monitors and maintains WAN and LAN performance and saturation. Escalates problems as required.
Responsible for network operations and procedures, ensuring policies and procedures are in place.
Maintains datacom circuits; escalates issues to the Enterprise team as needed.
Responsible for managing and enforcing acceptable use of peripheral equipment including cell phones.
May supervise one or more IT staff members.
May be responsible for staff performance development.
Demonstrates continuous effort to improve operations, ensure uptime and quality customer service.
Meets with other IT Directors and IT Managers to develop and implement IT standards.
Performs duties of a Senior IT Support Specialist as needed.
May perform after-hour and weekend help desk functions.
Takes personal responsibility for fostering a green workplace through sustainable work practices.