City Manager, Boston

Dropoff • Boston, MA

9d • Hybrid

About The Position

Dropoff is seeking a City Manager, Boston, to be based in the Boston, Massachusetts area. The primary focus of this role is to ensure excellence and consistency in local market operations across a number of metropolitan areas within a defined region. This includes continuous recruitment for independent contractor drivers in assigned markets. City Managers assume responsibility for on-time delivery, local market operational expenses, and customer satisfaction. The ideal candidate will have operational management and/or customer service experience. Experience with last-mile logistics and medical services is a plus. This is an entry-level management position.

Requirements

• Proven ability to work independently and make good decisions with minimal direction
• Clear and precise communication skills - both written and verbal
• Strong leadership skills, with an ability to both serve and direct team activities
• Positive interpersonal skills, maintaining a positive attitude while working with individuals in different departments, and in pressured situations
• Strong Analytical skills (you will need to review complex data, draw accurate conclusions, and make business recommendations)
• Strong problem-solving skills, with an ability to react quickly and work well in a dynamic environment
• Candidates must have access to reliable transportation, as periodic travel to client sites or meetings is required.

Nice To Haves

• Experience in same-day delivery or healthcare logistics is a plus

Responsibilities

• Ensure proper supply of driver capacity to manage customer delivery demand for assigned markets successfully.
• Recruit, train and provide ongoing supervision of the local market driver fleet.
• Assist with weekly driver payroll to ensure accuracy each week.
• Monitor daily order flow and driver performance to improve market performance.
• Make proactive recommendations to senior leadership to improve the overall market performance.
• Work in partnership with Customer Service and Account Management staff to provide consistent service and react/respond to service escalations on a timely basis.
• Actively work in partnership with Dispatch staff to monitor order flow, delivery assignment, and timely delivery completion by drivers.
• Partner with client success management to optimize the performance of existing accounts.
• Identify and address key improvement areas to assure ongoing client satisfaction.

Benefits

• Stock options (every employee is an owner in the company)
• Competitive Healthcare Plan for you and your dependents
• Flexible vacation policy (work/life balance is important to us!)
• Culture (We are an inclusive team who celebrates our unique talents)
• Room to grow your career (we encourage internal career progression and are proud to see our team members take on new roles!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed