City Branch Assistant Manager
About The Position
The City Branch Assistant Manager helps patrons use the library, connecting community members with reading, library materials, digital access, and special experiences. Under the direct supervision of the City Branch Manager, and with an unwavering commitment to Diversity, Equity, and Inclusion, the City Branch Assistant Manager will: Provide hands-on customer service. Assist patrons with library accounts. Help patrons one-on-one with a variety of in-depth projects and topics such as completing governmental forms, school projects, job applications, etc. Provide readers’ advisory, and reference services to patrons. Connect patrons digitally by helping them use a variety of devices and technologies. Perform daily departmental procedures including cash register operations. Use a variety of library technologies and softwares. Troubleshoot computers, copiers, and equipment as needed. Plan and implement activities and experiences for all ages. Actively participate in community initiatives and outreach. Provide training as needed on a variety of topics. Participate in merchandising and maintaining branch appearance including managing displays and performing shelving responsibilities. Demonstrate deep knowledge of books, other popular materials and library services. Assist with collection development for departmental materials. Keep abreast of cultural, library, and publishing trends. Responsible for direct supervision of branch staff, levels 5 and below. Supervise department in the absence of the manager. Make daily changes to the departmental schedule as needed. Perform other related duties as assigned.
Requirements
- Bachelor's degree from an accredited four year college or university.
- Spanish language skills preferred.
- Excellent verbal and written communication skills, as well as strong organizational skills.
- Public service orientation and commitment to excellent and genuine customer service.
- Demonstration of character and integrity in all situations while upholding SJCPL’s ethical standards.
- Experience working with and proficiency with computers, including Internet, Microsoft Office, Google Suite, and Windows and Mac OS and communication technologies.
- Knowledge of library materials and services appropriate for a variety of patrons.
- Physical agility and strength to bend, reach, lift, and move library materials (20-25 lbs.) and to stand for long periods of time.
- Ability to supervise, coach, mentor and empower staff.
- Ability to plan, prioritize and delegate.
- Ability to make decisions and work independently and interdependently.
- Ability to accept and manage change.
- Ability to maintain composure and overcome stress in any situation.
- Ability to identify efficiencies and implement improvements in workflow.
- Ability to display high standards of ethical conduct, honesty, and integrity.
- Ability to lead by example.
- Ability to understand, endorse, and communicate the St. Joseph County Public Library’s policies and procedures in a courteous, friendly, and positive manner.
- Ability to be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.
- Ability to problem solve in a professional manner with Library patrons, co-workers, and Leadership.
- Ability to form and maintain excellent working relationships with library staff at all levels, patrons and community organizations.
- Ability to network and partner with appropriate community organizations.
- Ability to manage confidential information appropriately.
- Ability to work patiently and creatively with all patrons.
- Ability to model excellent customer service.
- Ability to teach and instruct others on a variety of topics.
- Ability to become proficient with current library technology.
- Ability to take charge in emergency situations.
Nice To Haves
- Previous experience working with the public and/or experience in public libraries preferred.
- A valid State of Indiana Librarian Certification, Level 5 obtained within three years of hire as a condition of employment.
Responsibilities
- Provide hands-on customer service.
- Assist patrons with library accounts.
- Help patrons one-on-one with a variety of in-depth projects and topics such as completing governmental forms, school projects, job applications, etc.
- Provide readers’ advisory, and reference services to patrons.
- Connect patrons digitally by helping them use a variety of devices and technologies.
- Perform daily departmental procedures including cash register operations.
- Use a variety of library technologies and softwares.
- Troubleshoot computers, copiers, and equipment as needed.
- Plan and implement activities and experiences for all ages.
- Actively participate in community initiatives and outreach.
- Provide training as needed on a variety of topics.
- Participate in merchandising and maintaining branch appearance including managing displays and performing shelving responsibilities.
- Demonstrate deep knowledge of books, other popular materials and library services.
- Assist with collection development for departmental materials.
- Keep abreast of cultural, library, and publishing trends.
- Responsible for direct supervision of branch staff, levels 5 and below.
- Supervise department in the absence of the manager.
- Make daily changes to the departmental schedule as needed.
- Perform other related duties as assigned.
Benefits
- Medical, Dental, and Vision Health Plans
- Employer Sponsored Pension Plan (Fully Vested after 10 Years of Service)
- Public Employees' Retirement Fund and Hoosier S.T.A.R.T 457(b) Employee Funded Retirement Plans
- Flexible Spending Account (FSA)
- Employer Sponsored Life/AD&D and Long Term Disability Insurance
- Employee Assistance Program
- Tuition Reimbursement
- 128 Vacation Hours (16 days) annually
- 80 Sick Hours (10 days) annually
- 10 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
