Remote Citrix VDI Architect

InnoSoul•Clemson, SC

5d•Remote

About The Position

Clemson University is seeking a Remote Citrix VDI Architect with Xen Apps/Server, Windows/AD/ADFS/DNS/DHCP/WSUS, VMware, App Layering, Netscaler/ControlUP, and Xen Desktop Broker experience for a 24-month contract. The role involves designing and developing a CUI VDI environment, providing technical and engineer support, and training System Administrators. The architect will be responsible for level-2 and level-3 technical support for the Citrix/XenApps server environment, monitoring the VDI platform, and ensuring virtual sessions function as intended. This includes managing IT-VDI related requests, updating Citrix platform server systems, and supporting XenDesktop Broker for virtualized desktop or application delivery. The position requires addressing technical questions around VDI and Citrix, participating in client meetings, and acting as a Subject Matter Expert within the environment. Additionally, the role involves deploying and supporting core Microsoft services like AD, ADFS, DNS & DHCP, WSUS, and Group Policy.

Requirements

5+ years technical experience with Citrix administration, including XenServer in a Production Environment
5+ years experience with Microsoft Windows Servers and Microsoft Windows Infrastructure (AD, DNS, DHCP, ADFS, WSUS, etc.)
5+ years Design and Architect experience
5+ years providing Tier 1 – Tier 4 support
Proven experience with Citrix/Xen Apps, VMware Administration, Microsoft Windows Servers, Citrix App Layering
Ability to answer complex questions related to Citrix command line commands
Ability to speak to Citrix Ports
Effective communication skills (written and oral).
Team member training.
Adaptable, flexible, and self-motivated with strong technical and problem solving skills.
Advanced system testing tool knowledge & experience
Strong technical experience with Citrix Xen Desktop
Strong technical experience with Citrix Xen Server
Strong technical experience with Microsoft Windows infrastructure.
Ability to work well within a team environment
Experience with Workflow analysis
Technical collaboration for client problem solving
Ability to apply best practices to ensure maximum amount of production
Ability to provide one-on-one training to teammates

Nice To Haves

Citrix Administration Certification
Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict within a complex VDI environment.
Develop update processes and work with team members to maintain currency in the VDI environment
Ability to effectively communicate with large or small groups of people through written or spoken communication
Ability to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues
Ability to plan a large complex undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems.

Responsibilities

Providing level-2 and level-3 technical support for Citrix / XenApps server environment
Monitoring of VDI platform with various client tools (Netscaler, ControlUP)
Support VDI End-User Sessions
Support VDI Stack
Level-2 management and technical support
Ensuring virtual sessions are working as intended
Handling IT- VDI related requests or inquiries received by client helpdesk
Ensuring all Citrix platform server systems under management have updated software patches
XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications
Ensure high levels of client satisfaction for the products/solutions which are supported
Addresses all technical questions around VDI and Citrix
Participate in client meetings to update team members
Ability to be the technical Subject Matter Expert within the Environment
Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy.