Certified Citrix architect

InnoSoul•Columbia, SC

3d•Remote

About The Position

This is a remote, 12-month contract position for a Certified Citrix Architect with experience in Xen Apps, VMware, VDI, AD, ADFS, DNS & DHCP, and WSUS. The role requires the candidate to work 8:00 AM - 5:00 PM EST hours and requires US Citizenship due to the nature of the work. The position is 100% remote and open to nationwide candidates. The architect will be responsible for providing level-2 and level-3 technical support for the Citrix/XenApps server environment, analyzing and evaluating complex system project requirements, reviewing user requirements, and providing analytical support for the development and implementation of complex, inter-linked systems. This includes defining system objectives, preparing system design specifications, and addressing technical questions around VDI and Citrix.

Requirements

Effective communication skills (written and oral).
Proven experience with Citrix/Xen Apps, VMware Administration, Microsoft Windows Servers, Citrix App Layering
Team member training.
Citrix Administration Certification
Adaptable, flexible, and self-motivated with strong technical and problem solving skills.
Advanced system testing tool knowledge & experience
Strong technical experience with the following technologies: Citrix Xen Desktop, Citrix Xen Server, Microsoft Windows infrastructure.
Ability to work well within a team environment
Experience with Workflow analysis
Technical collaboration for client problem solving
Ability to apply best practices to ensure maximum amount of production
Ability to provide one-on-one training to teammates

Nice To Haves

Ability to effectively communicate with large or small groups of people through written or spoken communication
Ability to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues
Ability to plan a large complex undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems.
Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict within complex VDI environment.
Develop update processes and work with team members to maintain currency in the VDI environment;
Technical expertise a must.

Responsibilities

Providing level-2 and level-3 technical support for Citrix / XenApps server environment
Monitoring of VDI platform with various client tools (Netscaler, ControlUP)
Support will include: VDI End-User Sessions, VDI Stack, Level-2 management and technical support
Ensuring virtual sessions are working as intended
Handling IT- VDI related requests or inquiries received by client helpdesk
Ensuring all Citrix platform server systems under management have updated software patches
XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications
Ensure high levels of client satisfaction for the products/solutions which are supported
Addresses all technical questions around VDI and Citrix
Participate in client meetings to update team members
Ability to be the technical Subject Matter Expert within the Environment
Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy.