Citizens Teller
About The Position
As a Citizens Teller, you will make a real difference for our customers and the branch team. You’ll greet customers in our lobbies, demonstrate how to use technology like our mobile app or ATMs for simple transactions, and create amazing experiences. You will look for opportunities to help customers achieve their financial goals by providing personalized advice and solutions, connecting them to Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, allowing you to effectively respond to questions and concerns, while adhering to all financial policies, procedures, state, and local laws and regulations, including proper cash handling.
Requirements
- High School degree or GED
- Minimum of 6 months experience processing transactions (cash and/or digital payments)
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
- Ability to work branch hours, which can include weekends and evenings
- Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.
Nice To Haves
- 1 year of experience processing transactions (cash and/or digital payments)
- Motivates others, like teammates, business partners, and specialists, through collaboration
- Process-oriented, energetic, detail-oriented and ability to multitask effectively
Responsibilities
- Greet customers in lobbies.
- Demonstrate how to use technology (mobile app, ATMs) for simple transactions.
- Create amazing experiences for customers.
- Identify opportunities to help customers achieve their financial goals by providing personalized advice and solutions.
- Connect customers to Bankers for the next step.
- Educate customers on Citizens products and benefits.
- Effectively respond to customer questions and/or concerns.
- Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations.
Benefits
- Meaningful work & relationships
- Colleagues and leadership listen to your ideas and feedback
- 8 hours of paid time off annually for volunteering, separate from regular PTO
- Donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
- Promotions and opportunities to grow your career through training, coaching, career planning and development resources
- Comprehensive health care coverage, including medical, dental and vision plans
- 401K with corporate match
- Tuition assistance
- Mental health and wellbeing programs
- Discounts on student loan refinancing
- Competitive pay
- Retirement benefits
- Maternity/paternity leave
- Flexible work arrangements
- Education reimbursement
- Wellness programs
- Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
