Citizens Teller

Citizens Financial Group • Niagara Falls, NY

6h

About The Position

As a Citizens Teller, you make a difference for customers and the branch team. You greet customers in the lobby, demonstrate how to use the bank’s mobile app and ATMs for simple transactions, and create positive customer experiences. You identify opportunities to help customers achieve their financial goals by providing personalized advice and solutions, and connect them with Bankers when appropriate. You use your knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

The position is 40 hours per week, with a schedule that varies according to branch needs and may include weekends and evenings. Candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

• High school degree or GED.
• At least 6 months of experience processing transactions, including cash and/or digital payments.
• At least 1 year of demonstrated customer experience, including recommending and referring products and services.
• Strong listening and communication skills.
• Ability to ask effective questions, identify customer needs, and develop long-term customer relationships.
• Ability to problem-solve and provide solutions to customer issues.
• Customer-centric approach to delivering exceptional service.
• Comfort using digital technology to support business goals.
• Ability to work branch hours, which may include weekends and evenings.
• Complete a video interview assessment within 7 days of receiving the link.

Nice To Haves

• 1 year of experience processing transactions, including cash and/or digital payments.
• Ability to motivate teammates, business partners, and specialists through collaboration.
• Process-oriented, energetic, and detail-oriented approach, with the ability to multitask effectively.

Responsibilities

• Greet customers in the branch lobby.
• Demonstrate the use of the mobile app and ATMs for simple transactions.
• Provide personalized advice and solutions to help customers meet their financial goals.
• Connect customers with Bankers for additional assistance when appropriate.
• Educate customers about Citizens products and benefits, and respond to their questions and concerns.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
• Complete the required video interview assessment after applying.

Benefits

• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, development resources, promotions, and career-growth opportunities.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance and education reimbursement.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Maternity and paternity leave.
• Flexible work arrangements.
• Paid time off policy that exceeds mandatory paid sick time or paid time-away policies in every U.S. local and state jurisdiction.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED