Citizens Teller
About The Position
As a Citizens Teller, you help customers and the branch team by creating positive customer experiences and supporting customers with their financial needs. You greet customers in the lobby, demonstrate how to use the mobile app and ATMs for simple transactions, provide personalized advice and solutions, and connect customers with Bankers when appropriate. You use knowledge of Citizens products and benefits to answer questions and address concerns. You follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The role is scheduled for 40 hours per week. Work schedules vary with branch needs and may include weekends and evenings. Candidates must complete a self-guided video interview assessment after applying; it should be completed within seven days of receiving the link and takes approximately 30–45 minutes. Candidates need a camera- and microphone-enabled smartphone, tablet, or desktop computer.
Requirements
- High school degree or GED.
- At least 6 months of experience processing transactions involving cash and/or digital payments.
- At least 1 year of demonstrated customer experience, including recommending and referring products and services to customers.
- Strong listening and communication skills.
- Ability to ask effective questions and identify needs to develop long-term customer relationships.
- Ability to problem-solve and provide solutions to customer issues.
- Customer-centric approach to delivering exceptional service.
- Comfort using digital technology to support business goals.
- Ability to work branch hours, which may include weekends and evenings.
- Complete the video interview assessment within 7 days of receiving the link after applying.
Nice To Haves
- One year of experience processing transactions involving cash and/or digital payments.
- Ability to motivate teammates, business partners, and specialists through collaboration.
- Process-oriented, energetic, and detail-oriented, with the ability to multitask effectively.
Responsibilities
- Greet customers in branch lobbies.
- Demonstrate how to use the mobile app and ATMs to complete simple transactions.
- Create positive customer experiences and identify opportunities to help customers achieve financial goals.
- Provide personalized advice and solutions that meet customers’ needs.
- Connect customers with Bankers for next steps when appropriate.
- Use knowledge of Citizens products and benefits to educate customers and respond to questions or concerns.
- Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.
Benefits
- Eight hours of paid time off annually for volunteering, separate from regular PTO.
- Eligible donations matched up to $1,000 annually.
- Training, coaching, career planning, and development resources.
- Comprehensive medical, dental, and vision coverage.
- 401(k) with corporate match.
- Tuition assistance and education reimbursement.
- Mental health and wellbeing programs.
- Student loan refinancing discounts.
- Maternity and paternity leave.
- Flexible work arrangements.
- Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
