Citizens Banker

Citizens Financial Group•Chesterland, OH

About The Position

Citizens Bankers are the face of the branch, building lasting customer relationships by providing trusted advice. They use communication and problem-solving skills and financial knowledge to recommend solutions for customers’ spending, saving, borrowing, and investing needs. They learn customers’ financial goals and recommend tailored options, introduce digital and mobile banking tools, and collaborate with Wealth Management, Mortgage, and Business Banking partners on more complex needs. They also make outbound calls to acquire customers and schedule financial checkups. The role requires following financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position is 40 hours per week. The work schedule varies with branch needs and may include weekends and evenings. The hourly salary range is $25.48–$31.25, with the opportunity to earn additional incentive earnings; actual pay depends on factors including budget, work location, skills, and experience. Candidates must complete a video interview assessment within seven days of receiving the link. The self-guided assessment takes 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

High school degree or GED.
Two years of sales and customer service experience, demonstrating the ability to meet or exceed goals.
Ability to ask effective questions and identify needs to improve customer relationships.
Proven ability to build relationships and recommend and refer products and services through in-person and phone interactions.
Demonstrated skill using digital technology to support business goals.
Aptitude for problem-solving and providing solutions to customer issues.
Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
Self-motivation, confidence, and ability to multitask effectively.
Ability to work branch hours, which may include weekends and evenings.
Meet and comply with SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
Complete the required video interview assessment within seven days of receiving the link.

Nice To Haves

One year of cash handling experience.

Responsibilities

Build lasting customer relationships and provide trusted financial advice.
Understand customers’ financial goals and recommend tailored solutions for spending, saving, borrowing, and investing needs.
Introduce customers to digital and mobile-first banking options, including the bank’s app and ATMs.
Collaborate with Wealth Management, Mortgage, and Business Banking partners to address complex customer needs.
Make outbound calls to acquire new customers and schedule financial checkup appointments.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Additional incentive earnings.