Citizens Banker

Citizens Financial Group • Roseville, MI

11d • Onsite

About The Position

Citizens Bankers are the face of the branch, building lasting customer relationships by getting to know customers and providing trusted financial advice. The role involves understanding customers’ financial goals and recommending tailored solutions for spending, saving, borrowing, and investing, including planning for the future, buying a home, or opening a credit card. Citizens Bankers introduce customers to digital and mobile banking options, including the bank’s app and ATMs, and collaborate with Wealth Management, Mortgage, and Business Banking partners to address more complex needs. They also make outbound calls to acquire customers and schedule financial checkup appointments. The position requires following applicable financial policies and procedures, including proper cash handling and compliance with state and local laws and regulations.

The starting salary is $25 per hour and up. The role is scheduled for 40 hours per week, with hours that vary based on branch needs and may include weekends and evenings. Applicants must complete a video interview assessment within seven days of receiving the link.

Requirements

• High school degree or GED.
• At least 2 years of sales and customer service experience, with the ability to meet or exceed goals.
• Ability to ask effective questions and identify needs to improve customer relationships.
• Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
• Demonstrated ability to use digital technology to support business goals.
• Problem-solving aptitude and ability to provide solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self-motivation, confidence, and ability to multitask effectively.
• Ability to work branch hours, which may include weekends and evenings.
• Must meet and comply with SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Must complete a video interview assessment within 7 days of receiving the link.

Nice To Haves

• At least 1 year of cash handling experience.

Responsibilities

• Build lasting customer relationships by learning about customers’ needs and providing trusted financial advice.
• Identify customers’ financial goals and recommend tailored solutions for spending, saving, borrowing, and investing.
• Introduce customers to digital and mobile-first banking transactions, including the bank’s app and ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking partners to support customers with complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• 8 hours of paid time off annually for volunteering, separate from regular PTO.
• Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED