Citizens Banker

Citizens Financial Group•East Orange, NJ

About The Position

Citizens Bankers are the face of the branch, building lasting customer relationships by providing trusted financial advice. The role helps customers identify and pursue personal financial goals through tailored recommendations for spending, saving, borrowing, and investing. Bankers introduce customers to digital and mobile banking options, collaborate with Wealth Management, Mortgage, and Business Banking partners on complex needs, and make outbound calls to attract new customers and schedule financial checkups. The role requires following financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position offers meaningful customer work, community involvement, career development and training, and comprehensive benefits. The work schedule is 40 hours per week and varies with branch needs, potentially including evenings and weekends. The position’s stated salary range is $28.75–$35.38 per hour, with additional incentive earnings possible; actual pay depends on factors including budget, work location, and relevant skills and experience. The description also lists a starting salary of $25 per hour and up.

Requirements

High school degree or GED.
Two years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
Ability to ask effective questions and identify needs to improve customer relationships.
Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
Demonstrated ability to use digital technology to support business goals.
Aptitude for problem-solving and providing solutions to customer issues.
Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
Self-motivation, confidence, and ability to multitask effectively.
Ability to work branch hours, which may include evenings and weekends.
Must meet and comply with SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
Qualified candidates must complete a video interview assessment within 7 days of receiving the link.

Nice To Haves

One year of cash handling experience.

Responsibilities

Build relationships with customers and provide trusted advice about financial solutions.
Ask questions to understand customer needs and recommend tailored products and services for spending, saving, borrowing, and investing.
Help customers pursue financial goals, such as planning for the future, buying a home, or opening a credit card.
Introduce customers to digital and mobile banking, including the bank’s app and ATMs.
Collaborate with Wealth Management, Mortgage, and Business Banking partners to address customers’ more complex financial needs.
Make outbound calls to acquire new customers and schedule financial checkup appointments.
Follow financial policies and procedures, including proper cash handling and applicable laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.
Opportunity to earn additional incentive earnings.