Citizens Banker

Citizens Financial Group • Wadsworth, OH

24d • Onsite

About The Position

Citizens Bankers are the face of the branch, building lasting customer relationships by providing trusted financial advice. The role involves learning customers’ financial goals and recommending tailored solutions for spending, saving, borrowing, and investing, including planning for the future, buying a home, or opening a credit card. Bankers introduce customers to digital and mobile banking tools, collaborate with Wealth Management, Mortgage, and Business Banking partners on complex needs, and make outbound calls to acquire customers and schedule financial checkups. They follow all financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

The role offers meaningful customer work, opportunities to contribute ideas, community involvement, career development and training, and comprehensive benefits. The position is scheduled for 40 hours per week, with hours varying by branch needs and potentially including evenings and weekends. The stated pay range is $25.48–$31.25 per hour, with additional incentive earnings possible.

Requirements

• High school degree or GED.
• Two years of sales and customer service experience, with demonstrated ability to meet or exceed goals.
• Ability to ask effective questions and identify needs to improve customer relationships.
• Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
• Demonstrated ability to use digital technology to support business goals.
• Problem-solving aptitude and ability to provide solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self-motivation, confidence, and ability to multitask effectively.
• Ability to work branch hours, which can include weekends and evenings.
• Meet and comply with SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Complete a video interview assessment within seven days of receiving its link; the assessment requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Nice To Haves

• One year of cash handling experience.

Responsibilities

• Build lasting customer relationships and provide trusted financial advice.
• Identify customers’ personal financial goals and recommend tailored financial solutions for spending, saving, borrowing, and investing.
• Introduce customers to digital and mobile-first banking transactions through the bank’s app and ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking partners to address customers’ more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Medical, dental, and vision coverage.
• 401(k) with corporate match.
• Tuition assistance and education reimbursement.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.
• Maternity and paternity leave.
• Flexible work arrangements.
• Wellness programs.
• Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every local and state U.S. jurisdiction.
• Opportunity to earn additional incentive earnings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED