Citizens Banker

Citizens Financial Group•Chicopee, MA

5d•Onsite

About The Position

Citizens Bankers are the face of the branch, building lasting customer relationships and providing trusted financial advice. They learn customers’ personal financial goals and recommend tailored solutions for spending, saving, borrowing, and investing, including planning for the future, buying a home, or opening a credit card. They introduce customers to digital and mobile-first banking options and collaborate with Wealth Management, Mortgage, and Business Banking partners on more complex needs. The role also makes outbound calls to acquire customers and schedule financial checkup appointments. Bankers follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position offers meaningful customer work, opportunities to contribute ideas, paid time for volunteering, matched donations to eligible organizations, career development and training, and comprehensive benefits. The schedule is 40 hours per week and varies with branch needs, potentially including evenings and weekends. Starting pay is $25 per hour; the listed range is $25.00–$31.25 per hour, with additional incentive earnings possible.

Requirements

High school degree or GED.
Two years of sales and customer service experience, demonstrating the ability to meet or exceed goals.
Ability to ask effective questions and identify needs to improve customer relationships.
Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
Demonstrated ability to use digital technology to support business goals.
Problem-solving aptitude and ability to provide solutions to customer issues.
Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
Self-motivation, confidence, and ability to multitask effectively.
Ability to work branch hours, which can include weekends and evenings.
Meet SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
Complete a video interview assessment within seven days of receiving the link; the assessment requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Nice To Haves

One year of cash handling experience.

Responsibilities

Build lasting customer relationships by learning about customers’ financial goals and providing trusted advice.
Recommend financial solutions for customers’ spending, saving, borrowing, and investing needs.
Introduce customers to digital and mobile-first banking options, including the bank’s app and ATMs.
Collaborate with Wealth Management, Mortgage, and Business Banking partners to address complex customer needs.
Make outbound calls to acquire customers and schedule financial checkup appointments.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Paid time off policy exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.