Citizens Banker

Citizens Financial Group•Worcester, MA

11d

About The Position

Citizens Bankers are the face of the branch, building lasting customer relationships by providing trusted financial advice. They learn customers’ financial goals and recommend tailored solutions for spending, saving, borrowing, and investing, including planning for the future, buying a home, or opening a credit card. They introduce customers to digital and mobile banking options, including the bank’s app and ATMs, and collaborate with Wealth Management, Mortgage, and Business Banking partners to address more complex financial needs. The role also includes outbound calls to acquire customers and schedule financial checkups, while following all financial policies and procedures, proper cash-handling practices, and applicable state and local laws and regulations. The position offers a starting salary of $25 per hour, with a listed range of $25.00–$31.25 per hour and the opportunity for additional incentive earnings. Actual pay depends on factors including budget, work location, and relevant skills and experience. The schedule is 40 hours per week and varies with branch needs, potentially including evenings and weekends. Candidates must complete a video interview assessment after applying, within seven days of receiving the link. The self-guided assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

High school degree or GED.
Two years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
Ability to ask effective questions and identify needs to improve customer relationships.
Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
Demonstrated ability to use digital technology to support business goals.
Aptitude for problem-solving and providing solutions to customer issues.
Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
Self-motivated, confident, and able to multitask effectively.
Ability to work branch hours, which may include weekends and evenings.
Meet and comply with SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
Complete the required video interview assessment within seven days of receiving the link.

Nice To Haves

One year of cash-handling experience.

Responsibilities

Build lasting customer relationships by providing trusted financial advice.
Understand customers’ financial goals and recommend tailored solutions for spending, saving, borrowing, and investing.
Assist customers with financial needs such as planning for the future, buying a home, and opening a credit card.
Introduce customers to digital and mobile-first banking transactions through the bank’s app and ATMs.
Collaborate with Wealth Management, Mortgage, and Business Banking partners to address complex customer needs.
Make outbound calls to acquire new customers and schedule financial checkup appointments.
Follow financial policies and procedures, practice proper cash handling, and comply with applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Additional paid time off beyond mandatory paid sick or paid time-away policies.