Citizens Banker

Citizens Financial Group • Warrington, PA

5d

About The Position

Citizens Bankers are the face of the branch, getting to know customers and building lasting relationships by providing trusted advice. They use communication, problem-solving, and financial knowledge to recommend solutions that support customers’ spending, saving, borrowing, and investing needs. They learn customers’ financial goals and suggest tailored solutions, such as planning for the future, buying a home, or opening a credit card. They also introduce customers to digital and mobile banking options, collaborate with Wealth Management, Mortgage, and Business Banking partners on complex needs, and make outbound calls to acquire customers and schedule financial checkups. The role requires following financial policies and procedures, including proper cash handling and applicable laws and regulations.

The position offers a starting salary of $25 per hour and up. The work schedule is 40 hours per week and varies with branch needs, potentially including weekends and evenings. Candidates must complete a video interview assessment within seven days of receiving its link. The self-guided assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

• High school degree or GED.
• Two years of sales and customer service experience, demonstrating the ability to meet or exceed goals.
• Ability to ask effective questions and identify needs to improve customer relationships.
• Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
• Demonstrated skill using digital technology to support business goals.
• Aptitude for problem-solving and providing solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self-motivation, confidence, and ability to multitask effectively.
• Ability to work branch hours, which may include weekends and evenings.
• Meet and comply with SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Complete the required video interview assessment within seven days of receiving the link.

Nice To Haves

• One year of cash handling experience.

Responsibilities

• Build customer relationships and provide trusted financial advice.
• Ask questions to understand customers’ financial needs and recommend tailored solutions for spending, saving, borrowing, and investing.
• Introduce customers to digital and mobile banking options, including the bank’s app and ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking partners to address customers’ more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, development resources, and opportunities for promotion and career growth.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED