Citizens Banker

Citizens Bank • PA, PA

6d • $25

About The Position

Citizens Bankers are the face of the branch, building lasting customer relationships and providing trusted financial advice. They use communication and problem-solving skills and financial knowledge to recommend solutions for customers’ spending, saving, borrowing, and investing needs.

The role involves learning customers’ financial goals and recommending tailored solutions, introducing digital and mobile banking options, collaborating with Wealth Management, Mortgage, and Business Banking partners on more complex needs, and making outbound calls to acquire customers and schedule financial checkups. Bankers follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

The position offers 40 hours per week. The work schedule varies with branch needs and may include weekends and evenings. Starting pay is $25 per hour and up.

Requirements

• High school degree or GED.
• Two years of sales and customer service experience, demonstrating the ability to meet or exceed goals.
• Ability to ask effective questions and identify needs to improve customer relationships.
• Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
• Demonstrated ability to use digital technology to support business goals.
• Problem-solving aptitude and ability to provide solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self-motivation, confidence, and ability to multitask effectively.
• Ability to work branch hours, which may include weekends and evenings.
• Meet SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Complete the required video interview assessment within seven days of receiving the link; a smartphone, tablet, or desktop computer with camera and microphone is needed.

Nice To Haves

• One year of cash handling experience.

Responsibilities

• Build positive, lasting relationships with customers and provide trusted financial advice.
• Ask questions to identify customer needs and recommend tailored financial solutions for spending, saving, borrowing, and investing.
• Help customers pursue personal financial goals, including planning for the future, buying a home, or opening a credit card.
• Introduce customers to digital and mobile banking transactions, including use of the bank’s app and ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking partners to address customers’ more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, development resources, promotions, and career growth opportunities.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED