Citizens Banker

Citizens Bank•Stoughton, MA

21d•$25 - $31•Onsite

About The Position

Citizens Bankers are the face of the branch, building lasting customer relationships and providing trusted financial advice. The role involves understanding customers’ personal financial goals and recommending tailored solutions for spending, saving, borrowing, and investing, including planning for the future, buying a home, and opening credit cards. Bankers introduce customers to digital and mobile banking options, collaborate with Wealth Management, Mortgage, and Business Banking partners on complex needs, and make outbound calls to acquire customers and schedule financial checkups. They follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations. The position is 40 hours per week. The work schedule varies with branch needs and may include weekends and evenings. The listed pay range is $25.48–$31.25 per hour, with the opportunity for additional incentive earnings. Actual pay depends on factors including budget, work location, skills, and experience. Candidates must complete a video interview assessment within seven days of receiving its link. Employment offers are contingent on successfully passing a background check.

Requirements

High school degree or GED.
Two years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
Ability to ask effective questions and identify needs to improve customer relationships.
Demonstrated success building relationships and recommending and referring products and services through in-person and phone interactions.
Demonstrated ability to use digital technology to support business goals.
Ability to solve problems and provide solutions to customer issues.
Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
Self-motivation, confidence, and ability to multitask effectively.
Ability to work branch hours, which may include weekends and evenings.
Meet all SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
Complete a video interview assessment within seven days of receiving the link.

Nice To Haves

One year of cash handling experience.

Responsibilities

Build relationships with customers and provide trusted financial advice.
Use communication, problem-solving skills, and financial knowledge to recommend solutions for customers’ spending, saving, borrowing, and investing needs.
Learn customers’ financial goals and recommend tailored products and services.
Introduce customers to digital and mobile-first banking options, including the bank’s app and ATMs.
Collaborate with Wealth Management, Mortgage, and Business Banking partners to address customers’ more complex financial needs.
Make outbound calls to acquire new customers and schedule financial checkup appointments.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources, with opportunities for career growth and promotion.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy exceeding mandatory paid sick or paid time-away requirements in every local and state jurisdiction in the United States.
Opportunity to earn additional incentive earnings.