Citizens Banker

Citizens Bank•Belleville, MI

25d•$25 - $31

About The Position

Citizens Bankers are the face of the branch and build lasting customer relationships by providing trusted financial advice. They learn customers’ financial goals and recommend tailored solutions for spending, saving, borrowing, and investing, including planning for the future, buying a home, or opening a credit card. The role introduces customers to digital and mobile banking tools, including the bank’s app and ATMs, and collaborates with Wealth Management, Mortgage, and Business Banking partners on complex needs. Bankers also make outbound calls to acquire customers and schedule financial checkups, while following financial policies and procedures and applicable laws and regulations, including proper cash handling. The position is 40 hours per week. Work schedules vary with branch needs and may include weekends and evenings. The posted pay range is $25.48–$31.25 per hour, with an opportunity for additional incentive earnings; actual pay depends on factors such as budget, location, skills, and experience. The posting also lists a starting salary of $25 per hour and up. Candidates must complete a self-guided video interview assessment within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer. Employment offers are conditioned on successfully passing a background check.

Requirements

High school degree or GED.
Two years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
Ability to ask effective questions and identify needs to improve customer relationships.
Proven ability to build relationships and recommend and refer products and services through in-person and phone interactions.
Demonstrated skill using digital technology to support business goals.
Ability to solve problems and provide solutions to customer issues.
Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
Self-motivation, confidence, and ability to multitask effectively.
Ability to work branch hours, which may include weekends and evenings.
Meet and comply with SAFE Act requirements, including successfully completing pre-employment screening checks and obtaining a unique identifier from the NMLS.
Complete a video interview assessment within seven days of receiving the link.

Nice To Haves

One year of cash handling experience.

Responsibilities

Build lasting relationships with customers and provide trusted financial advice.
Use communication, problem-solving, and financial knowledge to recommend solutions for customers’ spending, saving, borrowing, and investing needs.
Understand customers’ personal financial goals and recommend tailored solutions.
Introduce customers to digital and mobile-first banking transactions through the bank’s app and ATMs.
Collaborate with Wealth Management, Mortgage, and Business Banking partners to address customers’ more complex financial needs.
Make outbound calls to acquire new customers and schedule financial checkup appointments.
Follow financial policies and procedures, including proper cash handling and compliance with state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, development resources, promotions, and career growth opportunities.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Competitive pay and opportunity to earn additional incentive earnings.
Paid time off policy that exceeds mandatory paid sick or paid time-away requirements of local and state jurisdictions.