Citizens Banker

Citizens Financial Group • Grove City, PA

6d

About The Position

Citizens Bankers serve as the face of the branch, getting to know customers and building lasting relationships by providing trusted financial advice. They use communication and problem-solving skills and broad financial knowledge to recommend solutions for customers’ spending, saving, borrowing, and investing needs. They learn about customers’ financial goals and suggest tailored options, such as planning for the future, buying a home, or opening a credit card.

The role introduces customers to digital and mobile banking options, including the bank’s app and ATMs, and collaborates with Wealth Management, Mortgage, and Business Banking partners to address more complex financial needs. Citizens Bankers also make outbound calls to acquire customers and schedule financial checkup appointments. They follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

The position is scheduled for 40 hours per week. The work schedule varies according to branch needs and may include evenings and weekends. Starting pay is $25 per hour and up.

Requirements

• High school degree or GED.
• Two years of sales and customer service experience, demonstrating the ability to meet or exceed goals.
• Ability to ask effective questions and identify customer needs to improve relationships.
• Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
• Demonstrated ability to use digital technology to support business goals.
• Problem-solving aptitude and ability to provide solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self-motivation, confidence, and ability to multitask effectively.
• Ability to work branch hours, which may include weekends and evenings.
• Must meet and comply with SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Must complete a video interview assessment within 7 days of receiving the link; the assessment requires a smartphone, tablet, or desktop computer with camera and microphone enabled.

Nice To Haves

• One year of cash handling experience.

Responsibilities

• Build lasting customer relationships and provide trusted financial advice.
• Identify customers’ financial goals and recommend tailored solutions for spending, saving, borrowing, and investing needs.
• Introduce customers to digital and mobile banking tools, including the bank’s app and ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking partners to support customers with complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED