Citizens Banker

Citizens•Newport, RI

5d•$25 - $31

About The Position

Citizens Bankers are the face of the branch, building lasting customer relationships by learning about customers’ goals and providing trusted financial advice. The role recommends and assists with financial solutions for spending, saving, borrowing, and investing needs, including tailored options such as planning for the future, buying a home, or opening a credit card. Bankers introduce customers to digital and mobile-first banking, collaborate with Wealth Management, Mortgage, and Business Banking partners on complex needs, and make outbound calls to acquire customers and schedule financial checkups. They follow applicable financial policies and procedures, cash-handling requirements, and state and local laws and regulations. The position is 40 hours per week. The work schedule varies with branch needs and may include weekends and evenings. The salary range is $25.00–$31.25 per hour, with additional incentive earnings possible. Actual pay depends on factors including budget, location, skills, and experience.

Requirements

High school degree or GED.
Two years of sales and customer service experience, demonstrating the ability to meet or exceed goals.
Ability to ask effective questions and identify customer needs to improve relationships.
Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
Demonstrated ability to use digital technology to support business goals.
Ability to solve problems and provide solutions to customer issues.
Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
Self-motivated, confident, and able to multitask effectively.
Ability to work branch hours, which may include weekends and evenings.
Meet all SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
Complete a video interview assessment within seven days of receiving the link; the assessment requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Nice To Haves

One year of cash-handling experience.

Responsibilities

Build positive, lasting relationships with customers and learn their personal financial goals.
Recommend tailored financial solutions and assist customers with spending, saving, borrowing, and investing needs.
Introduce customers to digital and mobile-first banking options, including the bank’s app and ATMs.
Collaborate with Wealth Management, Mortgage, and Business Banking partners to address customers’ more complex financial needs.
Make outbound calls to acquire new customers and schedule financial checkup appointments.
Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Career training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Paid time off policy exceeding mandatory paid sick or paid time-away requirements in every U.S. state and local jurisdiction.