Citizens Banker

Citizens Bank • Pittsburgh, PA

8d • Onsite

About The Position

Citizens Bankers are the face of the branch and build lasting customer relationships by providing trusted financial advice. They learn customers’ financial goals and recommend tailored solutions for spending, saving, borrowing, and investing, including planning for the future, buying a home, or opening a credit card. They also introduce customers to digital and mobile banking options, such as the bank’s app and ATMs, and collaborate with Wealth Management, Mortgage, and Business Banking partners to address more complex needs. The role includes outbound calls to acquire new customers and schedule financial checkup appointments. Bankers must follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

The position offers a starting salary of $25 per hour and up. It is scheduled for 40 hours per week, with hours varying based on branch needs and potentially including weekends and evenings. Candidates must complete a video interview assessment after applying, within seven days of receiving the link. The assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

• High school degree or GED.
• Two years of sales and customer service experience, demonstrating the ability to meet or exceed goals.
• Ability to ask effective questions and identify needs to improve customer relationships.
• Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
• Demonstrated ability to use digital technology to support business goals.
• Problem-solving aptitude and ability to provide solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self-motivation, confidence, and ability to multitask effectively.
• Ability to work branch hours, which may include weekends and evenings.
• Meet all SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Complete a video interview assessment within seven days of receiving the link.

Nice To Haves

• One year of cash handling experience.

Responsibilities

• Build lasting customer relationships by providing trusted financial advice.
• Use communication and problem-solving skills and financial knowledge to recommend solutions for customers’ spending, saving, borrowing, and investing needs.
• Understand customers’ personal financial goals and recommend tailored products and solutions.
• Introduce customers to digital and mobile-first banking options, including the bank’s app and ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking partners on customers’ more complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources, with opportunities for career growth and promotion.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED