Citizens Banker

Citizens Financial Group•Newark, NY

14d

About The Position

Citizens Bankers are the face of the branch, building lasting customer relationships and offering trusted financial advice. The role helps customers with spending, saving, borrowing, and investing needs by understanding their goals and recommending tailored solutions, including planning for the future, buying a home, and selecting credit products. Bankers introduce customers to digital and mobile banking options, including the bank’s app and ATMs, and collaborate with Wealth Management, Mortgage, and Business Banking partners on more complex needs. The position also includes outbound calls to acquire customers and schedule financial checkups. Bankers follow applicable financial policies and procedures, including proper cash handling and compliance with state and local laws and regulations. The role offers opportunities to support customers’ important financial decisions, contribute ideas, serve the community, and develop a career through training, coaching, planning, and development resources. The position is based on a 40-hour workweek, with hours varying according to branch needs and potentially including evenings and weekends. Compensation is $25.00–$31.25 per hour, with the opportunity for additional incentive earnings. Actual pay depends on factors including budget, work location, and relevant skills and experience.

Requirements

High school degree or GED.
Two years of sales and customer service experience, demonstrating the ability to meet or exceed goals.
Ability to ask effective questions and identify needs to improve customer relationships.
Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
Demonstrated ability to use digital technology to support business goals.
Aptitude for problem-solving and providing solutions to customer issues.
Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
Self-motivation, confidence, and ability to multitask effectively.
Ability to work branch hours, which can include weekends and evenings.
Must meet and comply with all SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
Qualified candidates must complete a video interview assessment within seven days of receiving the link; the assessment requires a smartphone, tablet, or desktop computer with camera and microphone enabled.

Nice To Haves

One year of cash handling experience.

Responsibilities

Build positive, lasting relationships with customers and provide trusted financial advice.
Ask questions to identify customer needs and recommend tailored financial solutions for spending, saving, borrowing, and investing.
Introduce customers to digital and mobile-first banking options, including the bank’s app and ATMs.
Collaborate with Wealth Management, Mortgage, and Business Banking partners to address customers’ more complex financial needs.
Make outbound calls to acquire customers and schedule financial checkup appointments.
Follow financial policies and procedures, handle cash properly, and comply with state and local laws and regulations.

Benefits

Eight hours of paid time off annually for volunteering, separate from regular PTO.
Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
Training, coaching, career planning, and development resources.
Comprehensive medical, dental, and vision coverage.
401(k) with corporate match.
Tuition assistance and education reimbursement.
Mental health and wellbeing programs.
Discounts on student loan refinancing.
Maternity and paternity leave.
Flexible work arrangements.
Wellness programs.
Competitive pay and opportunity to earn additional incentive earnings.
Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.