Citizens Banker

Citizens Financial Group • Wilmington, DE

11d

About The Position

Citizens Bankers are the face of the branch and build lasting customer relationships by providing trusted financial advice. They learn customers’ personal financial goals and recommend tailored solutions for spending, saving, borrowing, and investing, including planning for the future, buying a home, or opening a credit card. They introduce customers to digital and mobile-first banking options, including the bank’s app and ATMs, and collaborate with Wealth Management, Mortgage, and Business Banking partners to address more complex needs. The role also includes making outbound calls to acquire customers and schedule financial checkup appointments. Bankers must follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

The position is scheduled for 40 hours per week, with hours that vary according to branch needs and may include evenings and weekends. The starting salary is $25 per hour and up. Candidates must complete a video interview assessment within seven days of receiving the link; the self-guided assessment takes approximately 30–45 minutes and requires a camera- and microphone-enabled smartphone, tablet, or desktop computer.

Requirements

• High school degree or GED.
• Two years of sales and customer service experience, demonstrating the ability to meet or exceed goals.
• Ability to ask effective questions and identify customer needs to improve the relationship.
• Proven success building relationships and recommending and referring products and services through in-person and phone interactions.
• Demonstrated ability to use digital technology to support business goals.
• Problem-solving aptitude and ability to provide solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self-motivated, confident, and able to multitask effectively.
• Ability to work branch hours, which may include weekends and evenings.
• Meet and comply with SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Complete the required video interview assessment within seven days of receiving the link.

Nice To Haves

• One year of cash handling experience.

Responsibilities

• Build lasting customer relationships by providing trusted advice and learning customers’ financial goals.
• Recommend financial solutions for customers’ spending, saving, borrowing, and investing needs.
• Introduce customers to digital and mobile-first banking transactions through the bank’s app and ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking partners on customers’ complex financial needs.
• Make outbound calls to acquire new customers and schedule financial checkup appointments.
• Follow financial policies and procedures, including proper cash handling and applicable state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, and development resources, with opportunities for promotion and career growth.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED