Citizens Banker

Citizens • Grove City, PA

6d • $25

About The Position

Citizens Bankers are the face of the branch, getting to know customers and building lasting relationships by providing trusted advice. They use communication and problem-solving skills and broad financial knowledge to recommend solutions for customers' spending, saving, borrowing, and investing needs. Bankers learn customers' financial goals and offer tailored recommendations, including planning for the future, buying a home, or opening a credit card. They introduce customers to digital and mobile banking tools, including the bank's app and ATMs, and collaborate with Wealth Management, Mortgage, and Business Banking partners on more complex needs. The role also includes making outbound calls to acquire customers and schedule financial checkups. Bankers follow financial policies and procedures, handle cash properly, and comply with state and local laws and regulations.

The position is scheduled for 40 hours per week. Hours vary with branch needs and may include weekends and evenings. Starting pay is $25 per hour and up.

Requirements

• High school degree or GED.
• Two years of sales and customer service experience, demonstrating the ability to meet or exceed goals.
• Ability to ask effective questions and identify needs to improve customer relationships.
• Proven ability to build relationships and recommend and refer products and services through in-person and phone interactions.
• Demonstrated skills using digital technology to support business goals.
• Ability to solve problems and provide solutions to customer issues.
• Ability to strengthen relationships with teammates, business partners, and specialists through collaboration.
• Self-motivation, confidence, and ability to multitask effectively.
• Ability to work branch hours, which may include weekends and evenings.
• Must comply with SAFE Act requirements, including successfully completing pre-employment screening checks and obtaining a unique identifier from the NMLS.
• Must complete a video interview assessment within 7 days of receiving the link.

Nice To Haves

• One year of cash handling experience.

Responsibilities

• Build lasting customer relationships and provide trusted financial advice.
• Understand customers' financial goals and recommend tailored solutions for spending, saving, borrowing, and investing needs.
• Help customers with financial goals such as planning for the future, buying a home, or opening a credit card.
• Introduce customers to digital and mobile banking options, including the bank's app and ATMs.
• Collaborate with Wealth Management, Mortgage, and Business Banking partners to address complex customer needs.
• Make outbound calls to acquire customers and schedule financial checkup appointments.
• Follow financial policies and procedures, handle cash properly, and comply with state and local laws and regulations.

Benefits

• Eight hours of paid time off annually for volunteering, separate from regular PTO.
• Eligible donations to 501(c)(3) organizations matched up to $1,000 annually.
• Training, coaching, career planning, development resources, promotions, and career growth opportunities.
• Comprehensive health care coverage, including medical, dental, and vision plans.
• 401(k) with corporate match.
• Tuition assistance.
• Mental health and wellbeing programs.
• Discounts on student loan refinancing.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED