Citizen Liaison

City of Odessa • Odessa, TX

7d • $20 - $26 • Onsite

About The Position

Under indirect supervision, provides security and reception support for various city departments and City Hall; performs a wide variety of administrative, customer service, and technical support functions of a highly responsible nature in relieving various departments of initial customer service and administrative duties; performs special assignments and resolves operational issues, using knowledge of the operations and policies of City. Answers inquiries and provides information to the general public, customers, visitors, and other interested parties regarding activities conducted at the City, offices and employees within the organization.

Requirements

• High School Diploma or GED required
• 2 years' administrative/customer service experience.
• Requires a medium level of proficiency in Microsoft Word, Excel, as well as in handling multi-line phone systems.
• Requires a valid Driver's License.

Nice To Haves

• Being bi-lingual in Spanish is preferred.

Responsibilities

• Provide reception services, including but not limited to the City's switchboard system, opening and closing City Hall and greeting guests and customers and directing them to appropriate offices.
• Assist City Hall employees and visitors/guests by answering general questions and acting as the City's first point of contact.
• Sell and record receipts for services, such as City merchandise and consignment tickets.
• Maintain initial building security procedures such as monitor (authorize) entrance and departure of employees, visitors and other persons; call police/fire in cases of emergency; ensure City Hall is secure at close of business; monitor surveillance cameras of property for unauthorized visitors.
• Supports the departmental operations with regular and timely attendance.
• Supports the relationship between the City of Odessa and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED