Citation Program Coordinator

City of Eugene • Eugene, OR

14h • Onsite

About The Position

The City of Eugene is seeking a collaborative and detail-oriented Citation Program Coordinator who excels in problem-solving and thrives in a fast-paced, team-driven environment. This position plays a critical role in supporting the Parking Services Program by overseeing the full lifecycle of parking citations and coordinating the administrative review and appeal process with accuracy and professionalism. The ideal candidate demonstrates strong analytical skills, effective communication, and a commitment to teamwork while navigating complex citation workflows, coordinating with Municipal Court, managing collections processes, and providing Tier 2 customer support to the community and internal partners.

Requirements

• Four years of progressively responsible clerical or administrative support experience, including two years' experience managing contracts, records, and / or financial data.
• High school diploma or G.E.D. equivalent.
• Must pass a criminal background check.

Nice To Haves

• Associate degree or college course work in the assigned area desirable.

Responsibilities

• Administers the full lifecycle of parking citations from issuance through final resolution, including payment processing, refunds, appeals, collections actions, public records requests, and accurate data entry within the parking software system.
• Administers the Administrative Review process for parking citation appeals in accordance with established administrative rules, including processing appeal requests, routing cases for review, tracking determinations, and issuing written decisions to customers.
• Coordinates with Municipal Court on all parking citation adjudication outcomes, including affidavits, validity hearings, and parking trials, and ensures accurate and timely integration of court decisions into the City’s parking systems.
• Administers and coordinates all aspects of the parking collections contract, including daily transmission of unpaid citations, processing paid or withdrawn citations, reconciling collection activities, and maintaining accurate documentation within the parking system.
• Maintains accurate citation, appeal, collections, and court-related records, ensuring data integrity, compliance with retention policies, and alignment with administrative regulations.
• Serves as a liaison between Parking Services, Municipal Court, contracted collections partners, and internal City departments to support smooth and consistent program operations.
• Provides Tier 2 customer support by responding to escalated inquiries related to citations, appeals, collections, and Municipal Court matters, ensuring clear communication and timely resolution.
• Provides backup support for other Parking Services support positions as needed, ensuring continuity of operations during staff absences, high-volume periods, or emergent workload demands.
• Complete designated job tasks, special projects, and all other duties as assigned to meet team, department, and City of Eugene goals while working cooperatively, efficiently, and productively in a team environment.
• Evaluates a variety of program or operation developments, issues and problems and makes recommendations.
• Performs specialized research in the assigned area; reviews legislation developments pertaining to assigned programs.
• Performs special studies and program or operation audits; gathers and analyzes information relative to assigned area; informs manager or supervisor of trends, costs, problem areas and special conditions and issues; researches programmatic or operational directions and projects; presents data and information on assigned projects.
• Evaluates, consolidates, classifies, tabulates and performs statistical analysis of data; checks information for accuracy and applicability to work program.
• Participates in the development of objectives and goals; recommends changes to program or operation policies and procedures.
• Develops work plans, timelines and resource allocations for assigned projects; monitors progress to ensure objectives are met.
• May monitor department expenses by assigned project; track and report financial component of grant programs.
• Interprets and applies rules and regulations; reviews complaints and monitors enforcement of policies and/or applicable ordinances; assesses appropriate fees.
• Enforces program or operation policies; may recommend enforcement action and prepare enforcement documents; may administer specific licensing programs and processes.
• May assist public in complying with code requirements.
• Provides assistance and information to the public and other employees requiring thorough knowledge of laws, regulations, policies and procedures in the assigned area; explains services, policies and procedures as they apply to specific situations.
• Responds to and solves problems or sensitive situations.
• Provides public information and outreach for the program area; assists with media management; organizes news conferences; drafts press releases, informational materials and brochures.
• Plans, prepares and presents information to explain program or operation components.
• May provide program overview presentations.
• Represents the program or operational area or department at task forces, committees, etc., as assigned.
• Actively supports and respects diversity in the workplace.
• Develops and reviews programmatic or operational processes and procedures; makes recommendations for improvements; oversees the implementation of changes to processes and procedures; drafts, reviews and revises policies and procedures; coordinates program or operation processes with other external and internal systems and activities.
• Provides a variety of administrative program support, such as developing and maintaining databases and spreadsheets; verifying, tracking and updating information; designing and producing standard and customized reports; develops and maintains complex recordkeeping and tracking systems.
• Develops procedures, technical manuals, and forms for program area; writes instruction manuals describing procedures and requirements; may write newsletters and maintain websites; writes project proposal descriptions, handbooks, program procedures, management reports, and business correspondence.
• May prepare and develop meeting materials and provide staff support during meetings.
• May schedule, oversee the work activities of and provide training to administrative staff or temporary clerical employees.
• Provides public information and outreach for the program area; assists with media management; informational materials and brochures.
• Provides public information and outreach for the program area; assists with media management; organizes news conferences; drafts press releases, informational materials and brochures.
• Plans, prepares and presents information to explain program or operation components.
• May provide program overview presentations.
• Represents the program or operational area or department at task forces, committees, etc., as assigned.
• Actively demonstrates high levels of employee engagement, accountability, coachability, and responsibility for personal performance and results.

Benefits

• The City of Eugene offers robust and competitive benefits.
• Bilingual Pay Benefit: This position qualifies for up to an additional 5% of base salary for bilingual pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED