CISO Business Analyst

HEALTH CHOICE NETWORK • US,

1d • $80,000 - $95,000 • Remote

About The Position

The CISO Business Analyst supports the day-to-day business operations of the CISO Services program and serves as a central point of coordination between partner health centers and internal teams. The role ensures customer needs, service requests, reporting, contracts, and operational activities are managed efficiently and accurately. It emphasizes business operations, customer engagement, and coordination rather than technical work.

The position maintains customer relationships, coordinates business activities, tracks deliverables, and supports a strong customer experience. Responsibilities include operational tracking and reporting, customer communications and account support, contract and financial administration, and compiling and analyzing business data. The role is 100% remote for work performed from an approved U.S. state; Health Choice Network cannot employ people who reside or work in California.

Requirements

• Associate's or Bachelor's degree in Business Administration, Healthcare Administration, Communications, Information Technology, Finance, or a related field, or equivalent professional experience.
• At least 3 years of experience in business operations, client services, account management, customer success, service coordination, healthcare administration, or a similar role.
• Strong customer-facing experience and demonstrated ability to build and maintain professional business relationships.
• Excellent written and verbal communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities, deadlines, and ongoing activities simultaneously.
• Experience accurately tracking projects, contracts, budgets, operational activities, or customer engagements.
• Strong analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
• Ability to work independently while coordinating across multiple teams and stakeholders.
• Demonstrated follow-through on action items to ensure tasks, commitments, and deadlines are completed.

Nice To Haves

• Experience in healthcare, healthcare technology, health centers, or member-service organizations.
• Experience supporting business operations, client relationship management, customer success, or account administration.
• Familiarity with vendor management, contract administration, software licensing, or subscription renewals.
• Experience creating dashboards, reports, and operational tracking tools.
• Exposure to IT, cybersecurity, technology services, or managed services environments.
• Knowledge of healthcare IT services or Electronic Health Record (EHR) systems.

Responsibilities

• Support day-to-day business operations of the CISO Services line.
• Maintain operational trackers, documentation, dashboards, and reporting tools.
• Coordinate activities across internal teams and external stakeholders to complete deliverables on time.
• Monitor service activities and follow up proactively on outstanding items.
• Maintain accurate and current customer records, contracts, revenue tracking, and supporting documentation.
• Own and maintain the CISO Services master tracker, including service status, contract information, revenue tracking, and operational metrics.
• Serve as a primary contact for partner health centers and external stakeholders.
• Build and maintain business relationships through consistent communication and customer service.
• Coordinate meetings, customer communications, scheduling, and follow-up activities.
• Ensure customers receive timely responses and clear communication throughout engagements.
• Support new customer onboarding, renewals, and ongoing account management.
• Prepare scopes of work, customer pricing summaries, renewal documentation, and related materials using approved templates and pricing models.
• Track vendor contracts, software licensing, renewal dates, and associated costs.
• Reconcile invoices, budgets, and service-related expenses; identify discrepancies and escalate concerns as needed.
• Support budget tracking, revenue reporting, and financial analysis.
• Compile and analyze operational, utilization, customer, and financial data.
• Prepare reports, dashboards, summaries, and presentations for leadership and partner health centers.
• Translate operational and service information into clear, actionable business insights.
• Monitor trends, identify improvement opportunities, and recommend process enhancements.

Benefits

• 100% remote work from anywhere in the U.S., subject to approved-state restrictions.
• 100% employer-paid medical insurance.
• Annual $1,500 HSA contribution.
• Generous paid time off (PTO).
• 403(b) retirement plan with employer contribution.
• Professional development and growth opportunities.
• Collaborative, mission-driven environment focused on strengthening healthcare and supporting communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree