Cisco Voice Analyst

TEKsystems•Baltimore, MD

2d•Hybrid

About The Position

Our client is seeking a mid-level Cisco UC Admin/Engineer to join their Operations team. This is a demanding role requiring 5-7 years of practical experience in maintaining the organization's Unified Communications Tech stack. The role involves operational support and project-related activities for Enterprise Voice systems, including Cisco Call Manager upgrades, Call Center Express, VOIP upgrades, rollouts, and virtualization of Cisco Voice Servers and Networking. The individual will be responsible for heavy configuration and operational enterprise support for Cisco Call Manager v8.6, making recommendations, revisions, and assisting with project-related activities. This person will also serve as a go-to resource for additional site support requirements for executive teams. Engineering responsibilities may include designing basic sites for 10-20 people or more complex sites for 200-300 people. Candidates must have a strong telecom background with an understanding of trunking and routing, and be considered a Level 3 engineer. Experience with IPCC for contact centers, CER, Unity, enterprise routing, switching, telecom, and system designs is also required.

Requirements

5-7 years of practical experience maintaining the Unified Communications Tech stack
Strong Network Routing and Switching background
VOIP operational experience
Cisco Voice/IPT knowledge with Call Manager experience
Strong telecom background with understanding of trunking and routing
Level 3 engineer
Knowledgeable with IPCC for contact center
Experience with CER
Experience with Unity
Overall knowledge of enterprise routing, switching, telecom and system designs
Excellent interpersonal skills

Nice To Haves

Could be converted to an FTE after the Calpine Integration is completed.

Responsibilities

Majority of operational support of Project Related activities for Enterprise Voice systems
Perform upgrades, migrations and virtualizing Cisco voice Servers
Heavy configuration and operational enterprise support for Cisco Call Manager v8.6
Make recommendations and revisions for Cisco Call Manager
Assist with project related activity for Cisco Call Manager
Serve as a go-to person for any additional site support requirements for their executive teams
Design basic sites of 10-20 people or more complex sites of 200-300 people
Troubleshooting and heavy ops support upgrading the VOIP environment