Cisco Engineer

SMART TECH SKILLS LLC

5d•Remote

About The Position

The Network & Telecommunications Engineer is responsible for administering, supporting, and improving enterprise network, telecommunications, and security infrastructure. This role provides operational support, monitoring, troubleshooting, and engineering services across voice, data, firewall, and network platforms. The position supports secure, reliable, and resilient enterprise connectivity while participating in medium to complex telecommunications projects.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience
3 or more years of IT experience supporting telecommunications and multi‑platform environments
3 or more years of experience supporting maintenance of telecommunications services
3 or more years of experience providing customer technical support
Experience with Cisco networking technologies including IOS, RADIUS, TACACS+, and access control systems
Experience supporting VoIP, VPN, and enterprise communications platforms
Strong troubleshooting skills across network, voice, and security infrastructure
Strong analytical and problem‑solving abilities
Ability to troubleshoot complex technical issues across platforms
Strong documentation and standardization mindset
Effective communication and customer service skills
Ability to manage multiple priorities in operational environments
Collaborative approach to working in cross‑functional teams
Focus on reliability, security, and service continuity

Nice To Haves

Industry certifications such as CCNA (Route/Switch, Voice, or Collaboration), CCENT, or equivalent
ITIL Foundation certification
Experience supporting firewall platforms such as Palo Alto
Experience contributing to or leading complex telecommunications projects
Familiarity with enterprise IT and telecommunications policies and procedures

Responsibilities

Administer, analyze, and support enterprise network, telecommunications, and security technologies
Perform engineering, administration, capacity planning, and operational support for Cisco, Palo Alto, and related platforms
Monitor systems to identify trends, risks, vulnerabilities, and service‑impacting conditions
Troubleshoot and resolve network, firewall, telecommunications, and connectivity issues
Maintain, tune, and support VoIP and enterprise communications infrastructure
Support VPNs, remote site connectivity, and secure access services
Provide advanced issue resolution and technical escalation support
Administer and support network monitoring and management tools
Monitor availability, capacity, and performance to ensure operational stability
Support vulnerability monitoring, prioritization, and remediation activities
Research, evaluate, and recommend network, voice, and security enhancements
Implement improvements to strengthen resilience, continuity, and service reliability
Identify opportunities to standardize, optimize, and modernize network environments
Develop technical specifications, implementation recommendations, and supporting documentation
Document and standardize operational procedures to improve supportability and knowledge transfer
Reduce reliance on limited specialized resources through process improvement
Support approved projects as requested by program areas and IT leadership
Participate in complex telecommunications projects as a contributor or technical lead
Provide customer support for client‑reported technical issues