Library - FT Circulation Support Staff (Northside Library)

City of Charlottesville•Charlottesville, VA

4d•Onsite

About The Position

This Full-Time Circulation Support Staff position performs responsible work at the Jefferson-Madison Regional Library (JMRL) Circulation Desk, under the general supervision of the Circulation Support Supervisor assigned to the Northside Branch of JMRL. The preferred hiring amount for this position is $16.54 an hour ($34,403.20 Annually). Starting offer is based on applicable education, experience, and internal equity. This full-time, non-exempt position that offers a comprehensive benefits package, including 13 paid holidays plus one floating holiday, vacation and sick leave, health insurance with employer contribution, employer-paid life insurance, gym membership reimbursement, tuition assistance, and professional development opportunities. This position is also eligible for the following retirement benefits: Defined Contribution 401a Plan: Employer makes fixed contributions to an individual account, which are invested, and returns are credited to the account. The account balance is used to provide retirement benefits. Vesting occurs at 33% after one year, 67% after two years, and 100% after three years of service. No salary contribution is required and is the only retirement plan available to JMRL employees. Voluntary 457 Deferred Compensation Plan The City of Charlottesville manages its own retirement system and does not participate in VRS; however, a Portability Agreement is available for eligible employees. For additional details, please refer to the “Benefits” tab within this posting or visit the City’s Employee Benefits webpage.

Requirements

Previous experience working in a public customer service environment.
Previous experience working with Windows.
Required to successfully pass a pre-employment background check.
Requires a flexible schedule including days, evenings, and weekends.
Knowledge and ability to apply, explain and enforce library policies and procedures.
Knowledge of computer hardware.
Knowledge of Dewey Decimal system.
Intermediate reading ability: ability to read and understand written materials such as newspapers, magazines, journals, multi-step instruction manuals, and reference materials.
Basic writing ability: ability to write simple letters, paragraphs and sentences containing subject, verb, and object, and/or series of numbers, names, and addresses.
Basic math ability: Ability to perform the four basic arithmetic operations (addition, subtraction, multiplication, division).
Ability to perform functions associated with the receipt of funds, including record keeping and preparing money for deposit.
Routine communication skills: Examples include regular and routine interaction involving providing or exchanging information.
General Direction independence and decision-making: normally performs the job by following general instructions or established standard operating procedures and/or policies. There is some discretion when making decisions among a few easily identifiable choices of the appropriate procedure or policy to apply to duties. Performance is reviewed frequently.
Basic technical skills: uses standard technical skills appropriate to the assigned and apparent job responsibilities.
Fiscal responsibilities: Receives and disburses funds and prepares money for deposit.
No supervisory responsibilities.
Strong public service orientation.
Performs tedious or exacting work.
Constant interruptions and requests for service.
May require dealing with angry, frustrated and/or upset individuals.
Frequent change of tasks.
Working closely with other as part of a team.
Requires a flexible schedule including days, evenings, and weekends.
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
Work requires pushing/pulling, standing for extended periods, stooping, bending, and carrying.
Must be able to communicate information and ideas so others will understand.
Must be able to exchange accurate information in these situations.
Ability to observe details at close range (within a few feet of the observer).
Typically requires use of standard office equipment and telephone, and related software and hardware; book trucks and carts, and any other equipment as appropriate or as assigned.

Nice To Haves

An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

Responsibilities

Provides all library circulation services, including checking circulating materials in and out and assessing materials for damage or missing parts.
Explains and enforces library policies and procedures.
Registers patrons for library cards.
Handles patron inquiries, both in person and on the telephone.
Processes holds for pick up in branch or for other service locations.
Sorts, shelves, and shifts library materials.
May assist patrons with other routine library services such as faxing, printing, copying and computer needs.
Collects library fines and fees for damaged items, replacement costs and overdue items.
Maintains and balances cash register, counts drawer at closing and resets register at opening.
Follows library procedures for opening, operating, and closing library branch.
May assume responsibility for department/library in absence of supervisor/manager.
Checks in magazines and newspapers and ensures they are in correct place in library.
May be asked to process interlibrary loans; research patron requests, contact potential lending libraries, and process incoming and return loans.
Responsible for appropriate use and maintenance of JMRL equipment, tools, and other resources, including work time.
Performs additional duties to support operational requirements as apparent or assigned.