Circulation Manager

Brooklyn Public Library•DeKalb, IL

2d•Onsite

About The Position

The Circulation Manager, working collaboratively with the Assistant Branch Manager, is responsible for the day-to-day operations of a designated branch. The Circulation Manager serves as a liaison between the branch staff, BPL departments and administrators to provide quality library services to the entire community. The Circulation Manager will also evaluate, supervise and train staff as assigned. This is a full-time, union, non-exempt position. We seek professionals dedicated to providing excellent customer service, developing fruitful partnerships in the community, and implementing programs aligned with our mission and vision. You will be immersed in a motivating and challenging environment where innovation is key to the organization. If you are looking to be a part of a stimulating workplace that is highly regarded by its culturally diverse community, BPL is the place to be. Brooklyn Public Library is an equal opportunity employer. Brooklyn Public Library is one of the nation’s largest library systems and among New York City’s most democratic institutions. We offer thousands of free programs every day for people from all walks of life—immigrants learning a new language, aspiring entrepreneurs launching their dreams, children discovering the world, people of all ages exploring arts and culture. And we give patrons millions of opportunities to enjoy one of life’s greatest satisfactions: the discovery of a good book. Now’s your chance to join the best team in Brooklyn!

Requirements

High school diploma or equivalent required
A minimum of 2-3 years related clerical experience
Knowledge of Microsoft Office, internet applications and Sierra
Ability to coordinate, organize and prioritize work efficiently
Familiarity with BPL policies & procedures
Excellent interpersonal & communication skills (oral & written)
Demonstrated customer service experience
Ability to train, supervise and motivate staff
Experience working in a diverse environment
Demonstrated problem solving and decision-making skills
Model proper team behavior in all areas; help establish a positive team climate

Responsibilities

Work collaboratively with the Assistant Branch Manager; joint supervision of branch staff, volunteers, and activities
Provide staff training, supervision, and evaluation
Work with Branch Manager, Assistant Branch Manager, TTS & HR to resolve staffing concerns including progressive discipline issues
Resolve or refer customer complaints to appropriate supervisors/departments
Report potentially unsafe conditions and submit Incident Reports
Develop and maintain branch budgets
Coordinate staff schedules and assignments
Approve staff time sheets; Monitors time and leave balances
Assist with collections maintenance and circulation desk duties
Interpret and communicates BPL policy to branch staff
Provide excellent customer service
Participate in system-wide committee work, projects and initiatives; Attends community functions
Other duties as assigned