Circulation Clerk

Northbrook Public Library•Northbrook, IL

3d•$18 - $20•Onsite

About The Position

Northbrook Public Library seeks a Circulation Clerk for a Regular Part-Time position, 21 hours/week. The schedule will coordinate with the candidate’s current established schedule and requires 84 hours including two Saturdays and one Sunday every four weeks. The library is seeking a dedicated and detail-oriented individual to join the Circulation Department, ensuring a positive experience for patrons through excellent customer service and efficient handling of library materials. The Circulation Clerk will work under the guidance of the Circulation Manager or Assistant Circulation Manager, managing the public service desk, assisting patrons with inquiries, and performing essential circulation functions. This position requires a strong commitment to the library’s Service Standards and values of Equity, Diversity, and Inclusion. The ideal candidate will have a knack for organization, excellent communication skills, and enjoy working in a dynamic and collaborative environment.

Requirements

Demonstrate the ability to provide exceptional customer service
Experience in handling customer inquiries and complaints in a courteous manner
Proficient in conveying, receiving, responding, and expressing written and verbal information effectively
Ability to analyze and evaluate information to assess issues and make decisions within the scope of the position
Familiarity with office productivity tools like Google Suites/Microsoft Office
Ability to work with detail, precision, and accuracy, especially in repetitive tasks