Circulation Assistant at PGCMLS

Prince Georges County Memorial Library System•Oxon Hill Branch, MD

15h•Onsite

About The Position

The Prince George’s County Memorial Library System (PGCMLS) is seeking an energetic, customer-focused Circulation Assistant to join the team at the Oxon Hill Branch Library. This position offers hands-on experience and the opportunity to support a welcoming community space. Fluency in both English and Spanish is required, with additional hourly compensation available for bilingual candidates who pass a Spanish assessment. Bilingual staff will assist with interpretation and translation as needed. The work schedule includes daytime, evening, and weekend hours, with two evening shifts per week (11:30 am-8 pm) and rotating coverage on Fridays and Saturdays.

Requirements

High school diploma or GED
One (1) year of customer service or related experience
Fluency in both English and Spanish
Ability to work effectively in a public facing, multi-tasking environment
Demonstrated organization and problem-solving skills
Ability to work independently and as part of a team
Proficiency with standard office tools (Microsoft Office, Google Workspace, databases, email, internet)
Professional, positive representation of PGCMLS to the public
Ability to perform physical tasks, including reaching, bending, pushing/pulling, and lifting up to 20 pounds

Nice To Haves

Library experience preferred

Responsibilities

Deliver friendly, responsive customer service, greeting customers, answering phones, and assisting at the service desk
Manage library accounts by registering, verifying, renewing, and maintaining accurate records
Support daily circulation activities, including checking materials in/out and processing holds
Handle fines and fees, balance cash drawers, and assist with daily cash reporting
Respond to customer inquiries and escalate concerns when appropriate
Sort, shelve, and organize materials to ensure timely access and accurate placement
Assist with the delivery and distribution of materials and supplies between branch locations
Perform minor repairs to books and materials as needed
Maintain neat, organized workspaces, displays, and bulletin boards; manage lost and found
Prepare correspondence, reports, and maintain departmental files
Order and track office supplies
Support scheduling updates and department calendars
Help train new staff and participate in meetings and professional development
Adhere to all policies, procedures, safety protocols, and union contract
Perform other duties and support special projects as assigned