CIG Senior Specialist Quality Assurance

Abbott • Alameda, CA

45d • $90,000 - $180,000 • Onsite

About The Position

In this role, you will lead cross-functional teams in the execution of complaint investigations, ensuring activities are completed in a timely, compliant, and cost-effective manner. You will monitor team performance through key performance indicators (KPIs), identify opportunities for continuous improvement, and drive process enhancements to support operational excellence. Responsibilities include coaching and developing team members through training, performance management, and succession planning initiatives. As a Subject Matter Expert (SME) for complaint investigations, you will play a key role in maintaining audit readiness, supporting inspections, and leading audit tours. You will also analyze complaint data to identify trends, generate insights, and recommend improvements that enhance product quality and customer satisfaction. Additionally, you will contribute to procedural updates and broader quality system improvements to strengthen compliance and business performance. This is an on-site position in Alameda, California.

Requirements

• BS degree in life sciences or in Engineering field.
• Minimum 5+ years experience in Quality or related field.
• Experience in a GMP environment.
• Strong problem-solving techniques.
• Excellent verbal, written, and interpersonal communication skills when interacting with both internal and external customers and stakeholders.
• Solid organizational skills, with the flexibility to quickly realign priorities to meet changing business needs.

Responsibilities

• Lead cross-functional teams in the execution of complaint investigations, ensuring activities are completed in a timely, compliant, and cost-effective manner.
• Monitor team performance through key performance indicators (KPIs), identify opportunities for continuous improvement, and drive process enhancements to support operational excellence.
• Coach and develop team members through training, performance management, and succession planning initiatives.
• Serve as a Subject Matter Expert (SME) for complaint investigations, playing a key role in maintaining audit readiness, supporting inspections, and leading audit tours.
• Analyze complaint data to identify trends, generate insights, and recommend improvements that enhance product quality and customer satisfaction.
• Contribute to procedural updates and broader quality system improvements to strengthen compliance and business performance.
• Instruct, direct, and check the work of other quality assurance professionals.
• Apply quality principles and complex analysis of quality records and reports to form recommendations for improvements.
• Conduct inspection, verification, and validation of components or materials used in development processes.
• Identify and address recurring problems either with the quality of the product or the reliability of testing procedures.
• Document quality issues and performance measures for management review.
• Liaise with external vendors.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior