CIB Performance Team Lead

HSBC Global Services Limited • New York, NY

1d

About The Position

As a Corporate & Institutional Banking (CIB) Business Performance Team Lead, you will oversee Business Performance Managers who support Senior Coverage Leadership and Coverage teams across US CIB Banking. You will work closely with the Head of CIB Banking and the CIB Banking Chief Operations Office (COO) to translate strategic priorities into a consistent performance management operating rhythm with clear governance, standardization, and action tracking. This role involves managing pipeline and portfolio activity across sectors and regions, including monthly business reviews and executive reporting. You will also represent CIB Banking with Global Business, product areas, and functions to align priorities and support a coordinated 'one HSBC' approach. The goal is to achieve high-quality management information, stronger tool adoption, and clearer accountability to aid senior leaders in making timely decisions.

Requirements

• Deep knowledge of US CIB Banking Coverage teams including Global Corporates, International Mid-Market and Global Network Banking and the broader construct of HSBC’s Global Businesses
• Established experience in a COO and or frontline role with a strong understanding of the CIB Banking business
• Proven senior stakeholder management, influencing and communication skills across Coverage leadership teams
• Strong proficiency in Excel and PowerPoint to produce clear reporting and executive-ready packs
• Ability to deliver high-quality reports and presentations at pace across overlapping deadlines and competing requests
• Strong numeracy and business presentation skills to interpret pipeline, portfolio and client intensity activity
• Ability to manage priorities across a wide range of actions while maintaining governance discipline and consistent outputs
• Ability to operate effectively within a small team structure while owning independent tasks with autonomy
• Use evidence-based judgment to raise issues and question assumptions with senior management when needed

Responsibilities

• Oversee a team of four (4) Business Performance Managers including hiring, onboarding, performance reviews, development plans and succession planning
• Set team priorities and allocate sector and region coverage to create consistent ways of working across the Business Performance function
• Own the US Coverage performance management cadence across forums, governance and reporting for pipeline and portfolio activity
• Oversee monthly business review packs for sectors and regions aligned to frontline and leadership scorecards
• Deliver quality control across weekly, monthly and quarterly pipeline reporting, monthly client intensity reporting and ad hoc executive reporting
• Embed effective information flow, escalation and action tracking to support timely decision making
• Track strategic initiatives and transformation activity through OKRs and KPIs surfacing risks, issues and dependencies and promoting simplification
• Oversee rollout, training and adoption of Qlik dashboards, Omnia dashboards and Customer Management Experience (CME) and standardize core assets such as dashboards, review decks and playbooks
• Strengthen data quality assurance and sales process adherence including CRM hygiene metrics and portfolio hygiene MI and escalate systemic data risks to improve MI reliability

Benefits

• Tailored professional development opportunities
• Competitive pay and benefits package
• Robust Wellness Hub
• Welcoming and inclusive work environment
• Employee Resource Groups
• Industry-leading volunteerism policy
• Generous matching gift program
• Comprehensive program of immersive Sustainability and Climate Change Initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed