CIB Operations Automation Lead

JPMorgan Chase & Co.•Newark, DE

About The Position

Shape the future of operational efficiency—and your career—by spearheading our intelligent automation initiatives. Coach and mentor team members, collaborate with stakeholders, design and deliver workflow automation training, and streamline the firm’s processes. As an Operations Automation Lead, you will lead advanced intelligent automation and business analysis efforts to gather requirements from Operational functions and translate them into process improvements and scalable automation solutions. You will gather information, execute against the automation and digitization strategy, and implement automations that deliver measurable outcomes supporting the Operations function.

Requirements

Bring 7+ years of experience delivering intelligent automation and business analysis (or equivalent experience).
Hold a Bachelor’s degree.
Demonstrate the ability to gather and analyze complex data and develop accurate conclusions, with strong business understanding and awareness of risk implications.
Apply strong business and technical expertise and structured problem-solving methodologies to analyze complex operating models, anticipate issues, and use appropriate technology to mitigate risk.
Leverage advanced knowledge of one or more intelligent automation applications and programming languages.
Coach and direct less-experienced team members on automation tools.
Create Tableau dashboards that highlight key metrics and insights to support strategic planning and performance monitoring.
Use automation tools such as Alteryx, Signavio, and UiPath; Alteryx certification is preferred.
Program proficiently in SQL and Python; experience with AI models is preferred.

Nice To Haves

Hold a Bachelor’s or Master’s degree.
Exhibit advanced skills across business analysis, solution design, development, testing, and deployment.

Responsibilities

Lead end-to-end process automation engagements, including requirements gathering, solution architecture, development, testing, deployment, and continuous improvement, while adhering to the firm’s standards, controls, and intelligent automation governance.
Define and manage the operational automation strategy in partnership with key stakeholders, and collaborate with Technology to establish the infrastructure required to support the capability.
Design and manage intelligent automation solutions that create capacity, reduce risk, and streamline operational processes.
Coach and mentor less-experienced team members on automation tools, and develop and deliver workflow automation training courses and curriculum as needed.
Manage and report Objectives and Key Results (OKRs), Key Performance Indicators (KPIs), and other metrics with stakeholders to define, track, and demonstrate automation benefits.