Ad Operations & Automation Lead

Attain • Chicago, IL

1d • Onsite

About The Position

The Ad Operations & Automation Lead is the technical subject matter expert within Client Services. You will own complex escalations, manage our offshore Ad Ops team, and drive enablement across CS, directly enabling client retention and revenue growth. Beyond day-to-day technical ownership, you’ll focus on scaling the quality and depth of service we deliver to clients through AI, automation, and process design, in close partnership with our Product team.

Requirements

• 4+ years in ad operations, programmatic, or digital media execution as the technical owner of campaigns or ad operations, including senior IC or manager experience.
• Deep technical fluency—equally comfortable talking a client through a discrepancy report or advising on implementation strategy across DSPs, SSPs, PMPs, and ad servers.
• Direct experience troubleshooting pixel/tag issues using browser dev tools, Charles, or similar; familiarity with HTML, JavaScript, and server-side or API-based integrations a plus.
• Experience managing or working with offshore resources.
• Clear communicator—can translate technical issues into plain language for CS, sellers, and clients, and write clear instructions for Product and Engineering.
• Process-oriented: builds systems, not just solves one-off problems.
• Prior experience in a measurement, data, or ad tech company in a technical function required.

Nice To Haves

• Familiarity with HTML, JavaScript, and server-side or API-based integrations.

Responsibilities

• Own complex escalations across pixel/tag implementation, DSP setup (TTD, DV360, etc.), and PMP configuration, acting as the peer review point before issues reach Product.
• Partner with CS on client communications and JIRA escalations through resolution; provide additional support for high-value, multi-partner advertisers.
• Serve as the primary knowledge resource for CS on measurement and ad ops by creating playbooks, training materials, and running 1:1s to build team autonomy.
• Take over management of PMP optimization responsibilities.
• Ensure deal health, pacing, and performance; proactively surface issues and build tooling to expedite increases in usage.
• Own Attain’s CS AI tooling and champion automation adoption by identifying manual workflows and partnering with Product to build tooling that eliminates or accelerates resolution.
• Build strong relationships across CS, Sales, and Product/Engineering; serve as the CS-side SME in client conversations and design scalable processes with leadership.
• Directly manage and develop the offshore Ad Ops team (4 team members) by running weekly syncs, setting priorities, QA-ing output, and driving accountability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed