CIAM Full Stack Engineer

Manulife • Boston, MA

3d • $90,160 - $167,440 • Hybrid

About The Position

This role helps build and support secure, seamless Customer Identity & Access Management (CIAM) experiences across Manulife’s digital channels. The engineer develops customer-facing applications and services using React and Node.js, supporting capabilities such as registration, authentication, multi-factor authentication (MFA), consent, profile management, and account recovery.

Working within the CIAM team, the engineer turns customer and business needs into reliable software, applies modern identity standards and secure engineering practices, and helps improve customer journeys and the operation of identity services. The role includes developing and maintaining APIs and backend services, integrating applications with CIAM platforms, testing and deploying cloud-based solutions, and supporting production services. The position is hybrid, with Boston, Massachusetts listed as the referenced salary location.

Requirements

• At least 3 years of software engineering experience building or supporting production web applications.
• Hands-on experience with React and modern JavaScript or TypeScript.
• Experience building backend services or APIs with Node.js.
• Experience designing or integrating REST APIs and working with distributed systems.
• Understanding of identity and access management concepts, preferably including OIDC/OAuth2, SAML, and JWT.
• Familiarity with authentication, authorization, MFA, or other customer identity capabilities.
• Understanding of secure coding practices, code reviews, and automated testing.
• Experience with source control, build tools, testing frameworks, and CI/CD workflows.
• Experience deploying or supporting cloud-based applications.
• Strong troubleshooting, communication, and collaboration skills.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

Nice To Haves

• Azure experience.
• Experience with enterprise CIAM platforms such as IBM Security Verify, RSA, or comparable identity providers.
• Familiarity with WebAuthn/FIDO2, passkeys, adaptive authentication, device intelligence, identity proofing, or bot mitigation.
• Exposure to Azure services such as App Services, Functions, API Management, Key Vault, Azure Monitor, or Application Insights.
• Familiarity with containers, infrastructure as code, or cloud-native application design.
• Experience building accessible, internationalized, and responsive customer experiences.
• Exposure to observability tools such as Azure Monitor, Application Insights, Datadog, or Splunk.
• Financial services, insurance, or other regulated-industry experience.
• Experience working in Agile teams and with delivery tools such as Azure DevOps, Jira, or GitHub.
• Relevant cloud, software engineering, identity, or security certifications.

Responsibilities

• Develop, test, and maintain full-stack CIAM capabilities using React, Node.js, and related technologies.
• Build accessible, responsive customer experiences for registration, sign-in, MFA, consent, profile management, and account recovery.
• Develop and maintain APIs and backend services that support identity journeys and application integrations.
• Integrate digital applications with CIAM platforms using standards-based protocols such as OIDC/OAuth2, SAML, SCIM, and JWT.
• Implement authentication, authorization, token handling, session management, and logout flows following established security practices.
• Collaborate with product owners, designers, architects, and security teams to refine requirements and deliver maintainable solutions.
• Contribute to technical designs, API contracts, development standards, and reusable components.
• Apply secure coding practices and address vulnerabilities through code reviews, automated testing, and dependency updates.
• Build and maintain unit, integration, and end-to-end tests for applications, services, and identity journeys.
• Contribute to CI/CD pipelines and deployment configurations that support safe, repeatable releases.
• Help deploy and support cloud-based solutions, preferably on Azure.
• Use logs, metrics, traces, and alerts to troubleshoot issues and improve reliability.
• Participate in production support, incident response, root-cause analysis, and continuous improvement.
• Work with fraud and risk teams to support risk signals and adaptive authentication.
• Document technical designs, integration patterns, and operational procedures.
• Share knowledge and contribute to strong engineering practices across the team.

Benefits

• Health insurance
• Dental insurance
• Mental health benefits
• Vision insurance
• Short- and long-term disability insurance
• Life and AD&D insurance
• Adoption and surrogacy benefits
• Wellness benefits
• Employee and family assistance plans
• Retirement savings plans, including pension and 401(k) savings plans
• Global share ownership plan with employer matching contributions
• Financial education and counseling resources
• Paid time off, including up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time annually
• Statutory leaves of absence
• Incentive programs and performance-based incentive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level